Complaint Review: Morad Parts Company - Cleveland Ohio

I originally contacted Morad Parts Company by email to inquire if they had "the lower tracks (that bolt to the floor that the seats slide in)."

I then received a response from Rick Walters stating:
"I do have a monte on the way that may have the parts your looking for but unfortunately the seats will have to be in horrible shape for me to get these things you need. If the seats are in good condition i will sell them complete with the harness that most people need to covert from cloth/not heated to the heated setup."

After telling him no problem - if they're in decent shape and you can't accommodate me no problems. He emailed me back saying "I do have the seat tracks for you, give me a call here at the shop...These should work perfect for you."  To which I did and he told me he's got the tracks - he'll sell them to me for 60 dollars.

After driving down there I was presented with 2 full seats.  Rick told me I'd have to remove the tracks myself since his people were too busy (as they were all walking around, chit-chatting).  He told me that I could resell the headrests though and probably recoup almost half of my money (I'm thinking 30 bucks).  I say ok - go into the office, he plugs in my credit card info and gives me a receipt.  I load up the seats and go on my way.

I look at the receipt to find that he charged me 120 (makes his headrest comment seem like he was feeding me a crock since headrests obviously don't go for 60 dollars).  I called him back to dispute the charge where I was told "well, those tracks are VERY hard to find, and they're expensive" (seems to be his common sales tactic to people).  He then goes on to say that I could bring them back for a full refund.  I emailed him Sunday night to let him know I was going to bring them back Monday - I then receive an email from Ed (the company owner):

"everything we sell comes with a 90 day parts replacement warranty.  We dont accept returns on
anything other than warranty items and those are replaced when possible.   to boot, this was a special order item we removed specifically for your request to try and help you.    not sure why you would come buy parts from us, then go shopping elswhere after leaving here.  Seems like a big waste of everyones time.   Not sure what to say really....  We did nothing but try and help"

After this I called my bank to cancel the charge - this also locks them from recharging me for 6 months.  I brought the seats back Monday where Ed (the owner) comes out and yells at me, questioning my return - asking why did I ask for parts if I didn't want them, etc.  He called me a liar and told me my reasoning for returning the seats (I found the parts cheaper at a junkyard).  He called my financial means into question and told me I wasted his companies time pulling parts just for me.  Problem is - I go to Morads so I don't have to pull the parts - so instead I still have to pull the parts myself - Morads sells seats - lots of them - you mean they wouldn't have removed those seats from that car to sell them?!  So they pulled them JUST for ME?!

Probably 4 times he told me about his time wasted answering emails and phone calls for nothing (YELLING AT ME).  Well isn't following me around the shop - screaming at me wasting time too?  So he finally told his help to issue me a refund minus a restocking fee and throw the seats away.  Jokes on him - his refund means nothing since they didn't get the money in the first place - he's locked out - plus now I have a receipt stating I returned the seats.  If he recharges me he's clearly in violation of MasterCard's Merchant Agreement.

This company is HIGHLY overpriced! Several people have turned away from him due to his prices and poor customer service - but I find this to be an outrage that this is how you treat a once loyal customer.  He even told me he'd appreciate it if I didn't buy from him ever again.  I think people should know the real a*****e that runs Morad Parts - he doesn't give a **** about you all he wants is your money for overpriced junk.  They offer a warranty on items but won't return an item for a refund unless they can't get a replacement - the replacement can be in ANY quality by the way - provided it somewhat works you have to settle for it.

They're nothing but a bunch of fine print and lazy, careless individuals.  Do yourself and your wallet a favor.  Give your business to someone more deserving than Ed Morad.