Report: #183105

Complaint Review: Morningside Heating And Air - Atlanta Georgia

3 Updates & Rebuttals

Reported By:

- atlanta, Georgia,

Submitted:

Updated:

Author Confirmed

Why?

Morningside Heating And Air

PO Box 8614 Atlanta, Georgia, U.S.A.

Phone:

678-342-7049

Web:

N/A

Categories:

Heating, Cooling & Ventilation

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Morningside Heating And Air - Cheryl Inconsiderate customer service Actually Bad service Atlanta Georgia

*UPDATE Employee: The Issue is w/ Home Depot - NOT Morningside

*UPDATE Employee: it is morningsides obligation to call, not home depots

*Consumer Comment: also had bad experience with Morningside

I called Home Depot on Monday to schedule an appointment for someone to come out and to provide an estimate for a new Heating and Air conditioning unit. I was told I would be called shortly.

I get a call from Cheryl at Morningside Heating and Air, (678) 342-7049. An appointment is set up for 3pm on Thursday.

I take half a day off work and wait for the person to show up. Nobody shows up. I call Cheryl and she tells me they found they didn't service my area and they let Home Depot know.

Why didn't they let me know? They had my number. They originally called me, so they had it. To make sure, they asked for it again when the appointment was made.

I don't really blame Home Depot. If Morningside Heating and Air even called, can you imagine someone getting a call saying, Hey, we aren't going to Mr. Bassett's house I'm sure Home Depot dropped everything to send another person right out. NOT

What angers me is that it's the busy time of the season and Morningside will have all the business they'll need so they can do this and get away with it. But if you really want someone to show up when you're waiting around, you might want to consider another company.

Darryl

atlanta, Georgia
U.S.A.

Click Here to read other Ripoff Reports on Morningside Heating And Air

3 Updates & Rebuttals

Alpharetta Home Owner

Alpharetta,
Georgia,
U.S.A.

also had bad experience with Morningside

#2Consumer Comment

Mon, August 06, 2007

I have posted my own RipOff report as follows:( as well as a report on m3cents.com ) Good Day - I used Morningside for a furnace and air conditioning install. ( around $6000 ) They were referred to me through Home Depot. After getting several estimates , Morningside was slightly lower in price and had the advantage of 12 months no interest through Home Depot - so I went with them. Big mistake. From the start , they were not on time and the install took much longer than I was told. I had to eventually leave for an appointment and they " finished " while I was gone. When I arrived home I discovered that my house was 87 degrees inside. I also noticed that the workers had left trash all over my yard and in the crawl space of my house. I called Cheryl - she said she would page an installer and have them come back out - and that she would call me back either way. I never heard back from her or from an installer. I called again the next morning. They came back out - and discovered that they had wired my system backwards. No Apology. No concern was given. A few days later ( early July ) My system went out again. My house was again in the upper 80s with 90 degree weather outside. I called and spoke to Cheryl again who informed me that she would get someone out ot fix it. After a couple hours of not hearing back from them , I called them back. Cheryl told me that her guy that was on call was not responding to the pages. I told her this was unacceptable and that I wanted to speak to management. She put in touch with Keith. Keith apologized and told me he would fix it asap and that he personally would page the technician and the tech would give me a call. I didnt hear back from anyone. I called Keith the next day , very upset. He told me that his technician never responded to his pages yesterday and he had no answer for me. ( say what ??... Are you kidding ? ) ( meanwhile my house is still very hot -I am spending the nights elsewhere because the temp inside the house is unbearable ) After a couple hours Keith calls me back to jokingly inform me that his technician had been out partying all night and thats why he didnt answer the pages. I got very upset. Keith thought I was out of line and jokingly stated " hey man , I dont really care , my house is nice and cold today " .... I couldnt believe he actually said that. I expressed to him that this was unacceptable and that I was calling Home Depot customer service. Keith then hung up on me. Thats right, Morningside Heating and Airs response was to hang up on their customer who had given them $6000. At this point, I went down to my crawlspace to discover that I had several inches of water due to an incorrectly installed system , exposed furnace wiring in the water and vents that were not connected. My crawl space had been getting plenty of air conditioning. I called Home Depot and talked to the SouthEastern Regional Manager , Jerry Helms. I gave him all the information to date and he assured me it would be handled. A file was made on Morningside at Home Depot Corporate. To make a long story as short as possible , Home Depot basically forced me to continue to use Morningside until the install was correct - even though I wanted Home Depot to handle the install at this point and didnt want anything to do with Morningside any more. I was dissapointed in Home Depots lack of ownership for the contractors they recommend. To wrap this up , my experience with Morningside has been less that desireable - from Cheryl , to the technicians, to Management ( Keith ) . I was sold the package by Steve Kenyan, ( who I was told is the owner ) I was impressed with him , which goes to his sales ability. I never heard from him the entire process. Believe me when I tell you that this story is true. Do yourself a favor and use a Home Reports contractor or someone who is recommended by a friend. I for one , was unimpressed with Home Depot enough as well that if I do this type of contractor route again I will be looking at Lowes. There are companies out there that care - find one - and dont give Morningside your money.

Kevin

Warren,
Michigan,
U.S.A.

it is morningsides obligation to call, not home depots

#3UPDATE Employee

Sun, February 11, 2007

we at home depot do what is called a lead. we get all your information and relay it to morningside, then we destroy all your personal info after it is confermed the company has it. it is a safety percaution we have so that we dont call you twice to schedual. i worked in the bethel park, pa store and had a simular situation, whal heating and cooling is our contracted company. i dont know how they work in ga but when you ask for the heating companies service, then the heating comapany is reasponsible for communicating with you. all we do is make sure your info is correctly sent for you.

Kevin

Mansfield,
Georgia,
U.S.A.

The Issue is w/ Home Depot - NOT Morningside

#4UPDATE Employee

Tue, November 28, 2006

I regret any mishaps that have happened, because every customer is important to this company. I am not a member of management, but I do realize where the issue is in this situation: with Home Depot. I can honestly say that by working in the actual offices of Morningside- I witness first-hand how our dispatcher communicates with customers. While the lady mentioned in this statement is no longer employed here, I assure you our dispatcher goes to great lengths to communicate clearly and effectively with our customers. If anyone would like to contact Morningside directly, I offer you my email address: [email protected] While I am not in a position that would handle this situation, I can assure you I will get any information sent into the right hands.

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