- Report: #807587
Complaint Review: Moxie Pest Control - Lee's Summit Missouri
Reported By:
Anonymous -
Johnson County, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Moxie Pest Control
1268 NW Sloan Lee's Summit, 64086 Missouri, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Moxie Pest Control DId not perform service but billed anyway. Still demanded money after complaint. Lee's Summit, Missouri
This is the first time I've filed a complaint like this but this one ticks me off.
You should know that Moxie agreed to perform exterminating services at my home. I don't have much of a problem...a few spiders, couple of wasp nests on the house, and some beetles in the fall. When contracting with Moxie they took care of the problem. The agreement was that for about $100 every three months they will treat my home and will come back for free if we call and request it.
I live on a sparsely populated street - only 7 homes on a 1/4 mile stretch of dead end road - and I can generally see when vehicles come up and down the road. Around noon one Saturday I was powerwashing my house and washing windows when from my front porch I saw the Moxie truck come up the road and pass my house. He went past my house to the dead end, turned around and returned from the direction he came without stopping at any homes. I left my home late in the afternoon and when I came back I noticed a statement left by Moxie that they had been there for treatment at 4 pm. The statement said that they had treated for ants and wasps. I've never had ant problems and had already removed all wasp nests when powerwashing. What I did notice the next day when mowing and trimming around the house was live spiders.
I don't believe the technician really treated my home when he left the bill for $100 and that earlier in the day he purposely drove past my house when he saw me there so he could avoid having to perform treatment. If he'd have stopped when I was there I'd have made sure he treated my house, inside and out.
I didn't want anything to do with this company after that and called them to complain. They offered to schedule a time to re-treat but at that time I wasn't very interested. I did agree to let them call back in a couple of weeks (in case I had changed my mind) and gave them them the phone number I wanted them to call (my cell phone during the day). They didn't call back but continued to bill so I wrote them a letter. They wrote back that they had tried to call but they didn't call the phone number I gave them. And they still want their money.
My experience supports other reports I've read about this company which say that they sign you up for a service with a promise to re-treat for free if you are ever unsatisfied. But they will perform minimal service (if at all) and hope that because of the busy lives people live that only a small percentage will call back for retreatment.
I suppose you can make a lot of money that way....but it doesn't make it right.
You should know that Moxie agreed to perform exterminating services at my home. I don't have much of a problem...a few spiders, couple of wasp nests on the house, and some beetles in the fall. When contracting with Moxie they took care of the problem. The agreement was that for about $100 every three months they will treat my home and will come back for free if we call and request it.
I live on a sparsely populated street - only 7 homes on a 1/4 mile stretch of dead end road - and I can generally see when vehicles come up and down the road. Around noon one Saturday I was powerwashing my house and washing windows when from my front porch I saw the Moxie truck come up the road and pass my house. He went past my house to the dead end, turned around and returned from the direction he came without stopping at any homes. I left my home late in the afternoon and when I came back I noticed a statement left by Moxie that they had been there for treatment at 4 pm. The statement said that they had treated for ants and wasps. I've never had ant problems and had already removed all wasp nests when powerwashing. What I did notice the next day when mowing and trimming around the house was live spiders.
I don't believe the technician really treated my home when he left the bill for $100 and that earlier in the day he purposely drove past my house when he saw me there so he could avoid having to perform treatment. If he'd have stopped when I was there I'd have made sure he treated my house, inside and out.
I didn't want anything to do with this company after that and called them to complain. They offered to schedule a time to re-treat but at that time I wasn't very interested. I did agree to let them call back in a couple of weeks (in case I had changed my mind) and gave them them the phone number I wanted them to call (my cell phone during the day). They didn't call back but continued to bill so I wrote them a letter. They wrote back that they had tried to call but they didn't call the phone number I gave them. And they still want their money.
My experience supports other reports I've read about this company which say that they sign you up for a service with a promise to re-treat for free if you are ever unsatisfied. But they will perform minimal service (if at all) and hope that because of the busy lives people live that only a small percentage will call back for retreatment.
I suppose you can make a lot of money that way....but it doesn't make it right.
1 Updates & Rebuttals
Moxie Pest Control
Lee's Summit,Missouri,
Moxie and its customers are bound by contract
#2UPDATE Employee
Wed, May 14, 2014
We are always sorry to hear that a customer is not satisfied, but we all know there is always another side to every claim. We at Moxie strive to keep customers happy with the pest control service that we offer. We have spent money on GPS tracking for our trucks to help ensure that the service performed is done when we say it is and that the duration can not be exagerated. If we found a technician not performing the sewrvice, we would take that very seriously. I can assure you that their job would be terminated and we would do everything in our power to correct the situation. A re-treat would be the first recommendation as that would ensure the service was performed to the customer's satisfaction, and we welcome the customer to be present and watch if they desire.
We are quick to schedule re-treats as they are important to us as part of what makes us a good company. Just as the customer stated we will perform re-treats as they call and request them. It is not common for us to call the customer for these re-treats, as we only know of concerns as they call us. Without knowing who this customer is I can't pull the notes for proper rebuttal, but I am confident that the office staff attempted to set up an appointment for a free re-treat at the customer's convenience to resolve the issue, but as stated in the claim the customer "wasn't very interested" in allowing us to make it right. We do have 4 phone lines available for customers to call us and set up re-treats. We urge our customers to call and let us know when they need additional re-treats and we will gladly perform them.
As for the claim that we are not willing to come back and perform the service, that is just not the case. We always are willing, and will do it as much as it takes to get it right. We do need the customers support in order to make controlling their pests a success.
Thanks
