- Report: #139256
Complaint Review: My Diet Patches - Tinley Park Illinois
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My Diet Patches
15941 S Harlem Ave. Ste. 126 Tinley Park, 60477 Illinois, U.S.A.
Phone:
800-901-1182
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My Diet Patches This company ripped me off denied the amount they charged me They charged my account $169.95 That's a $100 more of what I have proof and email correspndences I'm taking this to the end not matter what it takes Ripoff Tinley Park Illinois
This company ripped me off!!!! Not only did they ripped me off, they denied the amount they charged me. They charged my account $169.95. That's a $100 more of what they are supposed to charged. They said they charged me $69.95 but my bank statement says they charged $169.95. I have proof and email correspndences. I'm taking this to the end not matter what it takes.
In December 2004 I inquired about Diet Patches. Stupid me, i'm one of those gullible people and like to expirament things. They sent me a free trial and I tried it. Maybe it's me, or maybe its the product. But I ended up purchasing the product at $69.95. So I did...Stupid me again! Anyway, when I received the product, I wasn't interested anymore. I did not even bother to open it. So I called them and asked how to go about returning the product and getting a refund, because their ad says GURANTEED refund. So they were nice enough to explain to me the process. So I followed the returning process. I had a feeling that they were a scam and I was caught in the middle. So I played smart! I returned the product with certified mail and return receipt. So that way I would know if they will get the product that I returned and they cannot tell me "We didn't receive it"! Anyway, I returned the product the 2nd day i received it. And that was back in Nov/Dec. of 2004. I would figure give or take a month for a refund. February came, and I never saw the refund. Instead, there was a charge in my account for $169.95. I freaked out! I looked at my bank statement and saw the company who charged my account. It was "My Diet Patches! I thought to myself "wait a minute, why $169.95. It was supposed to be $69.95!
So I called the customer service department and explained to them what happened. I demaned to speak to a supervisor and to find out how to resolve this. I spoke to their supervisor named "TAYLOR"! I explained to him what happened and that they charged my account $169.95. And he said "Ma'am, it shows in our system that you purchased the product for $69.95." I told him according to my bank statement, you charged me $169.95. So he asked if I could fax a copy of that to him. So I did, blackening out my bank account number of course and whatever information that is important. Then I called him back confirming if he received my fax. He said YES! and that he'll forward it to the collection department and I should get a response in 48 hours. He asked for my email address so that he could email me the status. Which I did gave to him. So I received an email saying that the collection department is having technical difficulties with their system and will take a while to process. He told me that if I wanted a faster refund, to dispute the charge with my financial institution so funds can be restored. So I tried that. I explained to my bank what happened and they said that they cannot dispute the charge becuase it was authorized.
Meaning, I did purchase the product and authorize them to debit it off my account. So if I need to dispute this, i would need to do it directly with the company. So I emailed Taylor back and explained to him what my bank said. He reponded to my email and said that he reviewed my account and will send a check request directly to their corporate office to have them issue me a check. And to please allow 30-45 days to receive the check, due to corporate offices being backed up becuase of technical difficulties with one of their merchat accounts. Now this was back in January 20th 2005. I contacted Taylor again in March 11 2005 telling him that I did not receive a check, nor reponse from him with the status of the refund. He emailed me back on March 14 saying "Looks like we're having a check issured for you, could you please confirm your address for us" In the back of my head, I thought they had already sent a check. And now they need my mailing address? He could have asked me this 45 days ago!!!! So I responded of course, with my mailing address. Ending of March, I emailed Taylor trying to find out the status and to confirm if he had gotten my response.
It turned out, that his email address is disconnected. On April 5th I called them directly and spoke to a representative, he said that a refund in the amount of $69.95 was supposed to be returned to me. I asked him if that amount was accurate. I explained to him the whole story and that the amount should be $169.95. He said according to my file it says $69.95. He asked me to fax a copy of my bank statement to their office attention Taylor. I told him I did this already back in December. He said if I already been through this then I would have to call back on Thursday to speak with Taylor. I live in Hawaii and Central Standard Time is 7 hours apart. So that means, in order to catch their office hours, I would have to call them between 3 and 4 am Hawaii standard time.
Anyway, this is my experience, and till this day, I am still frustrated at Taylor. $169.95 may not be much, but this is personal. And I am not giving up, and I am not letting them get away with this.
Josie
Honolulu, Hawaii
U.S.A.
In December 2004 I inquired about Diet Patches. Stupid me, i'm one of those gullible people and like to expirament things. They sent me a free trial and I tried it. Maybe it's me, or maybe its the product. But I ended up purchasing the product at $69.95. So I did...Stupid me again! Anyway, when I received the product, I wasn't interested anymore. I did not even bother to open it. So I called them and asked how to go about returning the product and getting a refund, because their ad says GURANTEED refund. So they were nice enough to explain to me the process. So I followed the returning process. I had a feeling that they were a scam and I was caught in the middle. So I played smart! I returned the product with certified mail and return receipt. So that way I would know if they will get the product that I returned and they cannot tell me "We didn't receive it"! Anyway, I returned the product the 2nd day i received it. And that was back in Nov/Dec. of 2004. I would figure give or take a month for a refund. February came, and I never saw the refund. Instead, there was a charge in my account for $169.95. I freaked out! I looked at my bank statement and saw the company who charged my account. It was "My Diet Patches! I thought to myself "wait a minute, why $169.95. It was supposed to be $69.95!
So I called the customer service department and explained to them what happened. I demaned to speak to a supervisor and to find out how to resolve this. I spoke to their supervisor named "TAYLOR"! I explained to him what happened and that they charged my account $169.95. And he said "Ma'am, it shows in our system that you purchased the product for $69.95." I told him according to my bank statement, you charged me $169.95. So he asked if I could fax a copy of that to him. So I did, blackening out my bank account number of course and whatever information that is important. Then I called him back confirming if he received my fax. He said YES! and that he'll forward it to the collection department and I should get a response in 48 hours. He asked for my email address so that he could email me the status. Which I did gave to him. So I received an email saying that the collection department is having technical difficulties with their system and will take a while to process. He told me that if I wanted a faster refund, to dispute the charge with my financial institution so funds can be restored. So I tried that. I explained to my bank what happened and they said that they cannot dispute the charge becuase it was authorized.
Meaning, I did purchase the product and authorize them to debit it off my account. So if I need to dispute this, i would need to do it directly with the company. So I emailed Taylor back and explained to him what my bank said. He reponded to my email and said that he reviewed my account and will send a check request directly to their corporate office to have them issue me a check. And to please allow 30-45 days to receive the check, due to corporate offices being backed up becuase of technical difficulties with one of their merchat accounts. Now this was back in January 20th 2005. I contacted Taylor again in March 11 2005 telling him that I did not receive a check, nor reponse from him with the status of the refund. He emailed me back on March 14 saying "Looks like we're having a check issured for you, could you please confirm your address for us" In the back of my head, I thought they had already sent a check. And now they need my mailing address? He could have asked me this 45 days ago!!!! So I responded of course, with my mailing address. Ending of March, I emailed Taylor trying to find out the status and to confirm if he had gotten my response.
It turned out, that his email address is disconnected. On April 5th I called them directly and spoke to a representative, he said that a refund in the amount of $69.95 was supposed to be returned to me. I asked him if that amount was accurate. I explained to him the whole story and that the amount should be $169.95. He said according to my file it says $69.95. He asked me to fax a copy of my bank statement to their office attention Taylor. I told him I did this already back in December. He said if I already been through this then I would have to call back on Thursday to speak with Taylor. I live in Hawaii and Central Standard Time is 7 hours apart. So that means, in order to catch their office hours, I would have to call them between 3 and 4 am Hawaii standard time.
Anyway, this is my experience, and till this day, I am still frustrated at Taylor. $169.95 may not be much, but this is personal. And I am not giving up, and I am not letting them get away with this.
Josie
Honolulu, Hawaii
U.S.A.
