- Report: #406777
Complaint Review: My Kazagold.net - Internet
-
Author Confirmed
Why?
My Kazagold.net
Mykazagold.net Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
My Kazagold.net They charged me 29.99 and do not give a refund or the service I paid for Internet
This company is a crooked company. I paid them 29.99 and have been having a lot of problem and they cut off their service after a short time, and want to force me to pay again and buy a so called new service.
The guy's name is " Jeff" who is a just a crooked man, who called me and claimed that he has sent me an e-mail telling me how to log on. When I try to log on that site I am drceted to download a sofware called " adware5" . customer is forced to download that. Even after downloading that software the e-mail claimes that customer should click on the kazagold on the desk top ( there is not such short cut on the desk top ) all is fraudulent business practice. This man called me using this phone number +12067746786 and when I called back no one answered.
I am going to report this company to US attorney General and California authorities to prosecute them for ripping off customers on line.
Ira
Ira
SANTEE, California
U.S.A.
The guy's name is " Jeff" who is a just a crooked man, who called me and claimed that he has sent me an e-mail telling me how to log on. When I try to log on that site I am drceted to download a sofware called " adware5" . customer is forced to download that. Even after downloading that software the e-mail claimes that customer should click on the kazagold on the desk top ( there is not such short cut on the desk top ) all is fraudulent business practice. This man called me using this phone number +12067746786 and when I called back no one answered.
I am going to report this company to US attorney General and California authorities to prosecute them for ripping off customers on line.
Ira
Ira
SANTEE, California
U.S.A.
1 Updates & Rebuttals
Thompson
Brandon,Florida,
U.S.A.
Customer is clearly mistaken in many ways.
#2UPDATE Employee
Thu, January 01, 2009
This complaint is completely unwarranted. This customer, who originally became a member of MyKazaaGold in May of '04, asked for us to send them their log-in information again, which we did. - Our customer support line is 206-686-3990, not 206-774-6786, and is clearly stated in numerous places on our website. Had this customer actually called our number, they may have had better luck in contacting us. - The Spyware Remover tool they refer to is called No Adware and is not a required download. It is simply a FREE Spyware remover tool that we offer to our customers as a courtesy. - The Kazaa Gold icon IS in fact located on the desktop after the software is installed and it is how the software is opened. No secret there. Clearly a case of a customer who was to impatient to even try to help themselves. They couldn't even find our support phone number which is one click away from the home page itself.
