- Report: #876634
Complaint Review: mylife.com - Internet
Reported By:
mkt -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
mylife.com
Internet, United States of America
Phone:
Web:
www.MyLife.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
mylife.com MyLife.com created 2 accounts without my permission and won't refund, Internet
Earlier this year I called MyLife.com to sign up for an account over the phone. Somehow this company signed me up for 2 accounts with almost the same email address and began double billing my debit card . When I called them to clear this up , they claimed that I had signed up for their service on line and I had not signed up on line.
Why would someone create two accounts with the same information twice anyway.? Even when speaking to a supervisor, the only refund was for one amount of $27.90 when they actually owed me $83.70. As far as I am concerned, this website is a total ripoff and don't sign up with them either by phone or online....you may be charged a whole lot more and they will not budge as far as the old saying "the customer is always right!".
Why would someone create two accounts with the same information twice anyway.? Even when speaking to a supervisor, the only refund was for one amount of $27.90 when they actually owed me $83.70. As far as I am concerned, this website is a total ripoff and don't sign up with them either by phone or online....you may be charged a whole lot more and they will not budge as far as the old saying "the customer is always right!".
2 Updates & Rebuttals
George
Provo,Utah,
United States of America
Don't believe it
#2Consumer Comment
Thu, May 24, 2012
I don't believe my life means well by anyone. The service is a bait and switch. When you are trying to purchase a free trial, or temporary membership, they charge you for more. They put multiple offers up and once and when I kept clicking "NO THANK" it didn't make a difference. I was billed their full amount. And they don't care. They say you can cancel anytime. But, they will not refund your money.
It's a fraudulent company and really seems to be nothing more than a glorified phone book! Take your money and run!
MyLife Customer Care
Santa Monica,United States of America
Mylife.com will assist in resolving your complaint
#3UPDATE Employee
Mon, May 14, 2012
Dear User,
At MyLife.com, we place great value on the feedback provided by our customers, as it is an integral part of improving our products and services. As such, we place an emphasis on getting into direct correspondence with those customers who have indicated having problems with our service, with the hopes of improving the user experience for everyone going forward.
We would like to give you the opportunity to further address your concerns with MyLife.com directly, by utilizing a priority hotline at 424-208-6248. This line is available Monday through Friday, 9am to 5pm PST. If you are calling after these hours, please leave us a message and we will return your call as soon as possible. Please give us a call at your convenience, and we will do whatever we can to rectify the issues you bring forward to us.
