- Report: #851523
Complaint Review: Nascar Trackpass - Daytona Beach Florida
Reported By:
ctrvs666 -
Washington, Utah, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nascar Trackpass
One Daytona Blvd, Daytona Beach, 32114 Florida, United States of America
Phone:
386-253-0611
Web:
www.nascar.com
Categories:
Business Rating:
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Nascar Trackpass 4 years of unauthorized renewals! Won't stop renewing. Auto Deducted again from Paypal! Daytona Beach, Florida
Nascar Trackpass a scam! Anauthorized renewal and denied refund! Don't think you are buying just one season or a month. They never stop billing. Fraudulant CC may be only way to kill the renewal deal.
Look at the answer (below) for our request to stop a 4 year old league pass ripoff from NASCAR! $80.00 from our bank account via paypal. I called them and the nice lady said no problem. Two days later I get this BS. Notice the subscriber agreement says NBA. When I opened it the EULA was and NBA document not NASCAR.
Not enough money to sue them but enough to piss me off.
Solution:
Dear Customer,
We have further reviewed your request for a refund and based on our Terms of Service (https://account.nba.com/subscriberagreement) we are denying your refund request. You will still have continued access to your account and TrackPass service throughout the remainder of your commitment. You will receive no further billing. Our Trackpass products are continually enhanced to create a better experience for NASCAR fans. We hope you will use your subscription to enjoy the many features the product has to offer.
Sincerely,
NASCAR.COM
Customer Service Escalation Team
http://support.nascar.com
Ticket Information:
Ticket #: 5138978
Date Created: 03/08/2012 11:53 AM EDT
Summary: Further Refund Review
Details: Escalated to Turner for further review.
To update or check the status of this Ticket:
Look at the answer (below) for our request to stop a 4 year old league pass ripoff from NASCAR! $80.00 from our bank account via paypal. I called them and the nice lady said no problem. Two days later I get this BS. Notice the subscriber agreement says NBA. When I opened it the EULA was and NBA document not NASCAR.
Not enough money to sue them but enough to piss me off.
Solution:
Dear Customer,
We have further reviewed your request for a refund and based on our Terms of Service (https://account.nba.com/subscriberagreement) we are denying your refund request. You will still have continued access to your account and TrackPass service throughout the remainder of your commitment. You will receive no further billing. Our Trackpass products are continually enhanced to create a better experience for NASCAR fans. We hope you will use your subscription to enjoy the many features the product has to offer.
Sincerely,
NASCAR.COM
Customer Service Escalation Team
http://support.nascar.com
Ticket Information:
Ticket #: 5138978
Date Created: 03/08/2012 11:53 AM EDT
Summary: Further Refund Review
Details: Escalated to Turner for further review.
To update or check the status of this Ticket:
2 Updates & Rebuttals
MacaroniPoni
The Woodlands,Texas,
They ignore cancellations
#2Consumer Comment
Sun, February 02, 2014
Auto-renew billed again from NASCAR TrackPass on a cancelled account. This is the third straight year that they have done this, even though they assured me that it wouldn't happen again. Each time I selected the "do not renew" option on the website, but they disregard it. I am convinced that this is a scam. I expected better from NASCAR.
ctrvs666
Washington,Utah,
United States of America
They just charged me again?
#3Author of original report
Wed, April 18, 2012
I had PayPal dispute the charge and I wrote NASCAR a nasty letter asking them to stop the Trackpass. Well I got Trackpass to agree to never charge me again. I then got Paypal to refund their payment to me.
Well they just billed $79.99 again via paypal. I cancelled the transaction and disputed it again.
Whatever anyone tells you from Nascar, Trackpass, or for any free goodies from Nascar don't believe them. It seems that NASCAR has a nasty habit of ripping off people. Read all the related rip-off-reports. I will just keep paying attention to my paypal account and emails. Funny thing the paypal notice says I have 45 days to cancel, but Trackpass didn't bother to send me an email about the trial period. They are deceptive, abtuse, specious, and crooked.
