- Report: #924469
Complaint Review: national pool wholesalers - Okeechobee Florida
Reported By:
D.J. Magee -
Milano, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
national pool wholesalers
1934 center street Okeechobee, 34973 Florida, United States of America
Phone:
888277POOL
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
national pool wholesalers nationalpoolwholesalers.com Misinformed me of product and refused proper refund. Okeechobee, Florida
I called this company to order a new liner. The customer service rep told me about the liner guard, for an additional $100+. I asked him how thick it was and he told me: "1 1/2 thick". Ive never owned a pool so i thought that would also help add padding to the floor so i bought it.. When i received it,, it was only as thich as a sheet of felt. I called the company to see about returning it.. They said i could ship it back to them, at my cost, then they would charge me for their initial shipping costa, plus an additional 25% restocking fee. I explained to them what happened and the manager said he would look into it and get back with me. A couple days later i received and email that the manager spoke with the csr and the csr admitted he said that it was 1 1/2" thick. However the manager told me: "it was just a slip of the tongue". Therefore they feel that excuses it all!! Do not buy ANYTHING from this company! They are total jerks!!
