Complaint Review: National Small Business Alliance - Cathedral City California

Dennis Mario took care of my issues, and my money was returned within a few days of my complaint. Through this process, we identified some areas of need for the NSBA--better response time, more attentive supervisors, etc. No organization is perfect. They make a good point, in that they have over 90,000 members, but only about 500 customer complaints. The nature of these complaints have the power to make the NSBA look terrible, but as long as these complaints are resolved in a timely manner, there are really no fingers to point. They are doing their due dilligence as a company, but seem strapped in terms of working talent, and that has a bad effect on the customer. Timely responses build credibility, whereas no response leads to forums like these. The NSBA has at least told me they intend to fix any problems related to communications. That's the first step.

Dennis Mario took care of my issues, and my money was returned within a few days of my complaint. Through this process, we identified some areas of need for the NSBA--better response time, more attentive supervisors, etc. No organization is perfect. They make a good point, in that they have over 90,000 members, but only about 500 customer complaints. The nature of these complaints have the power to make the NSBA look terrible, but as long as these complaints are resolved in a timely manner, there are really no fingers to point. They are doing their due dilligence as a company, but seem strapped in terms of working talent, and that has a bad effect on the customer. Timely responses build credibility, whereas no response leads to forums like these. The NSBA has at least told me they intend to fix any problems related to communications. That's the first step.

Dennis Mario took care of my issues, and my money was returned within a few days of my complaint. Through this process, we identified some areas of need for the NSBA--better response time, more attentive supervisors, etc. No organization is perfect. They make a good point, in that they have over 90,000 members, but only about 500 customer complaints. The nature of these complaints have the power to make the NSBA look terrible, but as long as these complaints are resolved in a timely manner, there are really no fingers to point. They are doing their due dilligence as a company, but seem strapped in terms of working talent, and that has a bad effect on the customer. Timely responses build credibility, whereas no response leads to forums like these. The NSBA has at least told me they intend to fix any problems related to communications. That's the first step.

Dennis Mario took care of my issues, and my money was returned within a few days of my complaint. Through this process, we identified some areas of need for the NSBA--better response time, more attentive supervisors, etc. No organization is perfect. They make a good point, in that they have over 90,000 members, but only about 500 customer complaints. The nature of these complaints have the power to make the NSBA look terrible, but as long as these complaints are resolved in a timely manner, there are really no fingers to point. They are doing their due dilligence as a company, but seem strapped in terms of working talent, and that has a bad effect on the customer. Timely responses build credibility, whereas no response leads to forums like these. The NSBA has at least told me they intend to fix any problems related to communications. That's the first step.

Dennis, Please allow me to respond to your rebuttal (as a disinterested 3rd party, of course). You asked Reid to update his report because you have "taken care of him". Then, you go on to complain that people who are eventually "taken care of" never come back and update their reports. Well, I must say, that if it takes four months of non-returned phone calls, then a threat of going public on a complaint website to gain a refund from your so-called customer oriented organization, then I would have to say that people are not being "taken care of". More like you are refunding them to shut them up. Anyone reading these reports can see NSBA has a very BAD track record.

Dennis, Please allow me to respond to your rebuttal (as a disinterested 3rd party, of course). You asked Reid to update his report because you have "taken care of him". Then, you go on to complain that people who are eventually "taken care of" never come back and update their reports. Well, I must say, that if it takes four months of non-returned phone calls, then a threat of going public on a complaint website to gain a refund from your so-called customer oriented organization, then I would have to say that people are not being "taken care of". More like you are refunding them to shut them up. Anyone reading these reports can see NSBA has a very BAD track record.

Dennis, Please allow me to respond to your rebuttal (as a disinterested 3rd party, of course). You asked Reid to update his report because you have "taken care of him". Then, you go on to complain that people who are eventually "taken care of" never come back and update their reports. Well, I must say, that if it takes four months of non-returned phone calls, then a threat of going public on a complaint website to gain a refund from your so-called customer oriented organization, then I would have to say that people are not being "taken care of". More like you are refunding them to shut them up. Anyone reading these reports can see NSBA has a very BAD track record.

Dennis, Please allow me to respond to your rebuttal (as a disinterested 3rd party, of course). You asked Reid to update his report because you have "taken care of him". Then, you go on to complain that people who are eventually "taken care of" never come back and update their reports. Well, I must say, that if it takes four months of non-returned phone calls, then a threat of going public on a complaint website to gain a refund from your so-called customer oriented organization, then I would have to say that people are not being "taken care of". More like you are refunding them to shut them up. Anyone reading these reports can see NSBA has a very BAD track record.

Reid, Please let the readers know that you had been contacted and the situation has been resolved. Please let them know that you received a full refund Check #46050 - issued 5/24/06 $339.35. To quote you Diane has already contacted me and successfully talked me off the ledge. You are lucky to have her on staff. Please let the readers know that we have instituted an escalation staff to help out with such issues. Reid, I hope you can help me understand one thing; people are very quick to complain and get caught up in the fervor of this site but NO ONE ever reports back that they have been taken care of. I have personally answered each and every complaint and EVERYONE has been resolved yet NOT ONE person has had the courtesy or fortitude to say so. This is really sad, don't you think? Also, how many CEO's/Presidents of companies answer these complaints personally or include their personal telephone and cell numbers? Doesn't that count for anything? Dennis Mario NATIONAL SMALL BUSINESS ALLIANCE, INC Direct: (760) 322-5572 X 100 Cell: (760) 902-8415 eFax: (760) 406-6035 [email protected]