- Report: #999453
Complaint Review: Nationstar Mortgage - Lewisville Texas
Reported By:
NationstarRipoffmymother -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nationstar Mortgage
350 Highland Drive Lewisville, TX 75067 Lewisville, 75067 Texas, United States of America
Phone:
1-888-480-2432
Web:
www.nationstarmtg.com/
Categories:
Business Rating:
(0)
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Nationstar Mortgage Mortgage company stealing money from my Mother Lewisville, Texas
This Mortgage company has been charging astronomical fees for insurance they put on their own and not the current one it had with Bank Of America, my mother was switched from BofA to Nationstar Mortgage and now has put there own insurance of over 2300 dlls for a property only worth 172K, and are trying to get away with it. they were billed by the same insurance it has had for over 4 years, and did not pay the bill, and added their own fire insurance, we had no problems before until they switched us to this company. I am filing a complaint to Department of Justice as well. These fees and charges need to stop, and we need to fight back on these bogus and fraudulant fees and charges they want to keep adding.
2 Updates & Rebuttals
Clomc
DFW,Texas,
U.S.A.
It's force place insurance......correct.
#2REBUTTAL Individual responds
Mon, January 28, 2013
NSM is unaware of who the insurance company is or even if it's covered at all, and the home must be covered. Odds are, they contacted your mother before putting insurance on the property. Odds are, the insurance prem that they put on the home is double then what you would normally pay.......because they don't know the home or anything; so they insure it for everything that is avaiable and for more then what is needed.
What you are saying is not a ripeoff.....is more like NSM job, they are protecting the investor of the loan from a full loss.
If you are willing to spend some time on the phone you can get this straighten out.
MovingForward
Palm Beach Gardens,Florida,
USA
Get in touch with the insurance department of your servicer
#3Consumer Comment
Sat, January 19, 2013
From your brief description, it sounds like Nationstar is charging you for 'forced placed' insurance. Any of the mortgage companies will do that if you don't have homeowners insurance OR if you do have homeowners but for some reason the servicer doesn't have a copy of it on file. It is especially common when the loan is sold for the proof of insurance to go missing. Contact the servicer, provide proof of homeowners insurance and have that forced placed insurance removed. You will have to be persistent because once the servicer has placed this type of insurance on the loan, its tough to remove because its a high profit item for the servicer. Keep a record of your written correspondence to the insurance division of your servicer. Stay on top of them until they remove it.
If you have proof of continuous coverage from your insurance company, I would also report it to the consumer protection bureau too. One last thing, file RESPA letter with Nationstar so you know where all the mortgage payments have been applied too. Be careful here, I have seen servicers put consumers in foreclosure as a result of forced placed insurance. This is something that needs to be addressed right away.
