- Report: #1344002
Complaint Review: Navy Federal Credit Union - Internet
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Author Not Confirmed
Why?
Navy Federal Credit Union
Internet, USA
Web:
navyfederalcredot
Categories:
Business Rating:
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Navy Federal Credit Union NFCU Fraud Norfalk Internet
I contacted NFCU, which I have been a member of for about 3yrs concerning unauthorized charges on my account. After filing a fraud claim and several days of no communication from Navy Federal. I decided to call and check the status of my dispute. I found out that my claim had been denied and i should receive a letter in the mail as to why. I spoke directly to the claims specialist who treated me as though I was a criminal on trail, after a few rude remarks from the fraud specialist and her unwillingness to give me her supervisors information I ended the call and called back to be directly connected with her supervisor who I spoke with for over an hour at this point (16 days later) there still has been no resolve in my case. So I filed a complaint with the consumer financial protection bureau and now I am waiting for a response
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Questions
#2Consumer Comment
Sun, December 18, 2016
You left out a few things in your report.
What exactly was the fraud?
What did the letter state was the reason?
