Ny Textiles
Jamestown,#2UPDATE Employee
Fri, June 13, 2008
First off, I would like to say that numerous reports on this website have been fabricated. A "Derek B" claimed that he only paid us 32.00 and we never shipped to him. We are aware of who this person is pressing this allegation, however we are not naming names. Our company policy is that we do not accept any orders under the amount of 500.00. His order would not even been typed into an invoice if it was totaled 32.00. I also wanted to state that backorders are not illegal. When a company has a high volume of orders, with high amounts of goods on each, it is completely common for the warehouse to run out of product to ship--this means they must WAIT until they have been replenished in order to fill shipments. Also, threatening the FBI will do no good because you DO recieve your product and if you dont you WILL get a refund in time. The FBI would not be interested in the case anyways because most of the orders are 1,000 and under and it is only a felony over 5,000.If you are currently awaiting a backorder, you have a few options. You may wait, and your order will be filled immediately following a shipment to the warehouse, or you may file for a refund of any items you have not recieved. Our email is [email protected]. Please contact us if you are unable to wait for your shipment. We apologize for any inconvenience. Also, this situation has been explained numerous times when customers call. We understand you need your product right away, but if we are unable to fill the order, we will inform you when you call. Thank you.
Customer Service
Jamestown,#3REBUTTAL Owner of company
Wed, June 11, 2008
We have issued refund to consumer. Please be aware that we are not a scam and take advantage of our wholesale prices!
Customer Service
Jamestown,#4REBUTTAL Owner of company
Wed, June 11, 2008
We do apologize for any and all backordered items. If you cannot afford to wait, we will issue your company a refund check today just as we always do issue Refunds to all customers that choose this option. Please clarify your company's request for a REFUND to the above Email address. We've processed over 4, 000 orders in the past 7 months; due to the delayed shipment with our imported towels, soap and shampoo items we had been forced into a backorder status. Please email refundofbackordereditems_nyt AT yahoo.com for any questions and concerns. We do apologize for any items that have been backordered, please keep in mind that we do run into backordered situations when we deal with imported Soap, Shampoo and towels that may carry an American Name Brand but the Mills where the towels are manufactured are overseas in many situations. Thank you for your patience and furthermore Thank you for giving us the opportunity to service your needs, however, if you cannot afford to wait for the backordered items to be received by the importers then please email our Refund Department of New York Textiles to expedite your request/need;
Customer Service
Jamestown,#5Consumer Suggestion
Wed, June 11, 2008
We do apologize for any and all backordered items. If you cannot afford to wait, we will issue your company a refund check today just as we always do issue Refunds to all customers that choose this option. Please clarify your company's request for a REFUND to the Email address below. We've processed over 4, 000 orders in the past 7 months; due to the delayed shipment with our imported towels, soap and shampoo items we had been forced into a backorder status. Please email [email protected] for any questions and concerns.