- Report: #1363391
Complaint Review: NEWEGG - Internet
Reported By:
al -
ALBANY, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NEWEGG
Internet, USA
Web:
NEWEGG.COM
Categories:
Business Rating:
(0)
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NEWEGG I PURCHASED A PRODUCT:COREL ROXIO TOAST 12 TIANIUM FOR MAC. Internet
Report Attachments
I PURCHASED A SOFTWARE PRODOCT:A DIGITAL DOWNLOAD: COREL ROXIO TOAST 12 TITANIUM FOR MACS.I PAID $85.23 THE SOFTWARE IS SUPPOSED TO ENABLE YOU TO BURN BLU-RAY DVD'S.IT DID NOT.I NOTIFIED THE COMPANY NEWEGG ON THE SAME DAY AND TOLD THEM IT DID NOT WORK AND I HAVE TAKEN IT OFF MY COMPUTER AND I WANT A FULL REFUND.I REPORTED IT TO PAYPAL BECAUSE I AM SUPPOSED TO BE PROTECTED BY PAYPAL.BULLSHIT! PAYPAL DID NOT PROTECT ME THEY DENIED THE DISPUTE.ALSO NEWEGG NEVER GOT BACK TO ME AND SAID ANYTHING ABOUT THE ISSUE I MENTIONED.IT IS NOW 03/22/2017.
YESTERDAY 03/21/2017 PAYPAL TELLS ME MY DISPUTE HAS BEEN DENIED SO I WILL NOT GET MY REFUND.I CALLED NEWEGG ON THE PHONE AND THEY TOLD ME THEIR POLICY ON DOWNLOADS ARE NON REFUNDABLE.
TWO MONTHS LATER THIS IS THE RESULT! SCREWED! I TOLD PAYPAL AND NEWEGG I WAS THROUGH DOING BUSINESS WITH THEM. THEY ARE PROBABLY IN CAHOOTS WITH ONE ANOTHER.
1 Updates & Rebuttals
Newegg_Support
Whittier,California,
USA
Happy to assist
#2UPDATE Employee
Wed, September 06, 2017
Thank you for taking the time to leave this review here. We will be more than happy to explore this situation for you further and see what we can do to remedy this negative situation. At your earliest convenience please send us an e-mail to [email protected] with your order information so that we may further assist you.
Thank you,
Dakota
