walkermr
Puyallup,#2Author of original report
Mon, November 12, 2012
So, as you can see Newegg responded to this report asking for additional information. I emailed them the information they requested and waited. Here is their version of making things right, I guess:
Thank you for contacting Newegg. We truly apologize for any inconvenience you have experienced and please know that it was not our intention to cause you to be dissatisfied with our services in any way.
If we be of assistance, please contact our customer service at 800-390-1119 and it will be our pleasure to assist you.
Newegg Customer Service
Once you know, you Newegg.
I think it is obvious that they are responding to reports on this website to make it appear they are responding to complaints and then simply doing nothing. Buyer beware.
Newegg Support
USA#3UPDATE Employee
Tue, November 06, 2012
Dear Walkermr,
We sincerely apologize for the issue caused by our promotional offer and customer service. We are always striving to provide the best support to our customers and we would like to investigate this further. Please send us an email with your order information and the item you were trying to purchase to [email protected]. We will be more than happy to further assist and work with you toward a solution. Thank you for informing us about this case and we look forward to your email. Have a great day.
Newegg Support