- Report: #443911
Complaint Review: Newport Hills Animal Hospital - Newport Beach California
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Newport Hills Animal Hospital
2670 San Miguel Drive Newport Beach, 92612 California, U.S.A.
Phone:
949-759-1911
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Newport Hills Animal Hospital Their Incompetence Caused the Death of My Dog Newport Beach California
Do not trust the veterinarians at Newport Hills Animal Hospital.
Dr. Whitaker and Dr. Lyle both failed to diagnose a simple bladder infection that my dog had. After bringing her in several times for issues indicating a possible bladder infection, both of these incompetent veterinarians told me that my dog was fine and charged me nearly $400. each time that I brought her in. She eventually developed toxic blood poisoning and died a horribly painful and agonizing death. The final bill was $1300. The emergency hospital bill was $1800. An autopsy was performed at an independent location for another $1500.
When I brought her in the day before she died, the staff was slow, apathetic and unconcerned. Dr. Lyle did not recognize the dire situation and did little to try to save her.
As consumers, we trust people who hold themselves out to the public, as professionals, to know what they are doing in their chosen profession, and there is a certain implied trust.
These incompetent and negligent individuals overcharge, misdiagnose, Dr. Whitaker doesn't know enough to follow basic protocol and Dr. Lyle's default answer to almost anything that he cannot figure out is that your pet probably has cancer.
I have spoken to three people recently who were told by Dr. Lyle that their dogs had cancer when in fact they did not have cancer. That is what Dr. Lyle told me the day before my dog died.
The fact is that these individuals are not very good at diagnosing and dealing with what they are presented with beyond giving routine vaccinations and selling flea medicine.
Do not risk your pet's life at this place. There are plenty of good alternatives.
Rondogg
Irvine, California
U.S.A.
Dr. Whitaker and Dr. Lyle both failed to diagnose a simple bladder infection that my dog had. After bringing her in several times for issues indicating a possible bladder infection, both of these incompetent veterinarians told me that my dog was fine and charged me nearly $400. each time that I brought her in. She eventually developed toxic blood poisoning and died a horribly painful and agonizing death. The final bill was $1300. The emergency hospital bill was $1800. An autopsy was performed at an independent location for another $1500.
When I brought her in the day before she died, the staff was slow, apathetic and unconcerned. Dr. Lyle did not recognize the dire situation and did little to try to save her.
As consumers, we trust people who hold themselves out to the public, as professionals, to know what they are doing in their chosen profession, and there is a certain implied trust.
These incompetent and negligent individuals overcharge, misdiagnose, Dr. Whitaker doesn't know enough to follow basic protocol and Dr. Lyle's default answer to almost anything that he cannot figure out is that your pet probably has cancer.
I have spoken to three people recently who were told by Dr. Lyle that their dogs had cancer when in fact they did not have cancer. That is what Dr. Lyle told me the day before my dog died.
The fact is that these individuals are not very good at diagnosing and dealing with what they are presented with beyond giving routine vaccinations and selling flea medicine.
Do not risk your pet's life at this place. There are plenty of good alternatives.
Rondogg
Irvine, California
U.S.A.
2 Updates & Rebuttals
Nhah
Newport BEach,California,
U.S.A.
Letter from referring Veterinarian
#2REBUTTAL Owner of company
Mon, July 13, 2009
Dear Ms. Perez: I have reviewed Samantha's medical record as you requested. It is my opinion that there is nothing more that you, your mother, Dr. Lyle, or Dr. Whitaker could've done to diagnose and treat Samantha's condition. Drs. Lyle and Whitaker were very vigilant about monitoring Samantha's urinary health. This is evidenced by the fact that she had previous urine tests in November 2006, May 2007, August 2007, and February 2008. Unfortunately diabetics live in a state of immune compromise and are far likely to develop and succumb to severe infections. The most striking recent public example of this is businessman Larry Miller. I know that the pain of losing Samantha is not made easier for you or your mother by the fact that diabetics are prone to infection. Again I am sorry for your loss of Samantha, who seemed to me to be a sweet little girl in the brief time I knew her. For your peace of mind I encourage you to contact Bonnie Mader at the UC Davis Pet Loss Support Hotline. Sincerely, Kenneth Kim DVM Irvine Regional Animal Emergency Hospital
Nhah
Newport BEach,California,
U.S.A.
Response to Rondogg
#3UPDATE Employee
Wed, July 08, 2009
The staff of Newport Hills Animal Hospital would like to respond to the post of Ronddog . The patient, Samantha Perez was a 7 1/2 year old Cavalier King Charles Spaniel who had been treated at Newport Hills Animal Hospital for diabetes since January 26, 2006. During that time Samantha had numerous blood tests and urinalyses and her diabetes was so well controlled that she was able to undergo cataract surgery in November of 2007 and had no complications with complete return of normal vision. Prior to her fatal illness, Samantha had never been diagnosed with a bladder infection. The last time Dr. Whitaker examined Samantha was in August of 2008 for neck pain. At that time her body condition was very good and her diabetes was well controlled. On December 21, 2008 Samantha Perez was examined by a relief veterinarian for a possible overdose of insulin. Mistakenly, the patient had received two morning doses of insulin by the owner. Samantha was hospitalized for the day and her blood glucose levels were checked numerous times and she did not develop low blood glucose and she went home uneventfully. On December 29th Mrs. Perez purchased a new bottle of insulin at Newport Hills Animal Hospital. She did not ask to speak to a doctor at that time. On January 2, 2009 Samantha Perez was presented to Newport Hills Animal Hospital for a possible bladder infection and she was breathing heavily. Samantha had a urinalysis which showed an infection. Her blood glucose was normal. The urine was cultured and Samantha was started on two antibiotics and I.V. fluids. X-rays were taken of her chest and abdomen. The chest was clear and the bladder was abnormal. Samantha was transported to a local emergency clinic for the night where her treatment of IV fluids and antibiotics continued. On January 3, 2009 Samantha developed progressive breathing difficulty. The Perez's were advised to take Samantha to a critical care facility for further specialized diagnostic tests and respiratory support. Samantha had developed a large pulmonary thrombic embolism (blood clot in the lungs) and this was the cause of her breathing problems. This condition cannot be diagnosed by a standard x-ray. Unfortunately, a large pulmonary thrombic embolism is a fatal complication of an illness and Samantha succumbed later that day at the specialty center. Samantha was a wonderful companion and it is always heartbreaking to lose a pet to a sudden unexpected illness. Unfortunately, Samantha had acquired a severe form of a bladder infection that resulted in the secondary complication of a fatal pulmonary embolism. This illness could not have been foreseen, could not have been prevented and once the embolism entered the lungs, Samantha would not have survived at any care facility. Mrs. Perez is grief stricken and has chosen to blame Drs. Lyle and Whitaker and the staff of Newport Hills Animal Hospital for the loss of her dog. Her posts on the internet are without any historic factual basis and are an attempt to smear the respected reputations of the staff of Newport Hills Animal Hospital
