Complaint Review: NH Krystal International Vacation Club - Cancun Other

On Dec 18, 2007, while on my honeymoon, I was the victim of sales fraud conducted at Krystal International Vacation Club.

During the sales presentation the salesperson, Dion , detailed that a purchase of a time share would be brokered as vacation time, and the proceeds sent back to us within six months which would cover the charges of the initial purchase. We detailed that we were not interested in time shares, but rather traveled more freely. He said we would also gain access to RCI Vacations at guaranteed lowest air fares and hotel rates at ALL HOTELS, not just time shares. We explained to the salesman that we didn't plan in using the time share but were only interested in lowering our future vacation costs. We were skeptical because we haven't that kind of money saved, but he then mentioned Krystal along with RCI and Bank of America had a line of credit we could apply for. Dion assured us that Krystal , prior to hurricane Wilma in 2005, issued written guarantees of return of investment, that because some customers received delayed payments they no longer continued with this practice. Dion and his assistant continually congratulated myself and my new wife, Monique Lessan, and offered us free alcoholic beverages, in the spirit of celebration, we accepted. We were assured that there would we only a one time lump sum payment $17,500, an one time origination fee of $590, for a total of $18040. Dion guranteed no maintenance fees and that we , within a few months, would receive the first of two likely payments that would cover all our costs, $18040 plus $5k-plus and change for a total of $23800. I made it clear that our only desire was to save on future vacation costs. We mentioned being on our honeymoon and having little time within the week to review all the details, and he assured us we could call when we returned to the states and they could help us to resolve any questions we might have.

When we returned from the honeymoon got on with our lives and looked forward to completing the process with the receipt of checks for the brokered sale of our room. Then arrived letters asking for maintenance fees. When this occurred I saw something was amiss. When I investigated, I found that Krystal a company that practices well documented sales fraud. A call to RCI revealed that all the discounts he mentioned are non-existent. On Feb 26th 2008 I made phone contact to request the contract be voided, and sent a letter you which was never answered. I have never sought to USE any services, never planned to, and never will. As such all costs must be reimbursed to my line of credit, currently totaling $19,663.37. Any continuing maintenance fees ( interest and minimum) payments must also be reimbursed. I am contacting Bank of America ,PROFECO, the Texas and California Attorneys General and the US Department of Justice. I look forward to a resolution to this matter in the near future

***************

The above is a copy of the letter I sent to all the agencies mentioned. I see that Krystal is well known for this scamming. The fact that Bank of America is involved was a key point to tipping me over to sign. I figured they were legit. If there are others who also payed through a BOA/RCI line of credit and are NOT getting satisfaction I fully am willing to begin action against them. If they knowingly do business with a fraudulent outfit that says alot about them.

Carlos

Sonoma, California

U.S.A.