- Report: #59065
Complaint Review: OCWEN FEDERAL BANK - Orlando Florida
-
Author Not Confirmed
Why?
OCWEN FEDERAL BANK
12650 INGENUITY DR, Orlando, Florida, U.S.A.
Phone:
800-746-2936
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
OCWEN FEDERAL BANK FSB PAYOFF STATEMENT RIPOFF, COMPLETELY INCOMPETENT ORLANDO FLORIDA
I am refinancing my home, combining first and second mortgages and reducing term and rate. On 5/27/03, the Bank Attorney's office called with closing date of 6/02/03, giving me 4 days business days to get closing statements faxed to them. GMAC, holder of my first mortgage, had the information faxed next day, after I used the automated phone service with no waiting.
OCWEN, holder of my second mortgage, the 800# did not give me the automated options and put me on hold for 12 minutes. Then the connection went dead. I called again, this time I was on hold for 15 minutes but I finally talked to Keesha. I told her my cloing was June second. I needed statement dated to 6/9 and gave her the fax number I needed the fax sent to. This was costing $10.00 for the request and $20.00 for the fax. At no time did she indicate that the information would not be sent immediately.
The attorney's office left a message on my home phone 5/30/2003 and informed me that the OCWEN statement was not received. Of course, being at work, I didn't get the message until too late to call.
I tried the automated phone service on Saturday morning and naturally got the automated options. The message revealed it would take 3 to 10 days to process and cost me another $30.00.
That information is there at the touch of a button! There is no reason why in 2003 the statement can't be sent same day! Or at the latest the next day! This Keesha person should have told me upfront that the paper would not get to the attorney on time.
I don't care what company policy says, there are always extenuating circumstances and a "service center" should make every effort to meet deadlines.
I'm really pissed off... (pardon my french).
Karen
Ontario, New York
U.S.A.
OCWEN, holder of my second mortgage, the 800# did not give me the automated options and put me on hold for 12 minutes. Then the connection went dead. I called again, this time I was on hold for 15 minutes but I finally talked to Keesha. I told her my cloing was June second. I needed statement dated to 6/9 and gave her the fax number I needed the fax sent to. This was costing $10.00 for the request and $20.00 for the fax. At no time did she indicate that the information would not be sent immediately.
The attorney's office left a message on my home phone 5/30/2003 and informed me that the OCWEN statement was not received. Of course, being at work, I didn't get the message until too late to call.
I tried the automated phone service on Saturday morning and naturally got the automated options. The message revealed it would take 3 to 10 days to process and cost me another $30.00.
That information is there at the touch of a button! There is no reason why in 2003 the statement can't be sent same day! Or at the latest the next day! This Keesha person should have told me upfront that the paper would not get to the attorney on time.
I don't care what company policy says, there are always extenuating circumstances and a "service center" should make every effort to meet deadlines.
I'm really pissed off... (pardon my french).
Karen
Ontario, New York
U.S.A.
2 Updates & Rebuttals
Sandy
Dubli,Ohio,
U.S.A.
Americas New Business Model If its not nailed down (and even if it is, lets kinda legally, or not, steal it.
#2Consumer Suggestion
Sat, May 31, 2003
Unbridled Greed. Bottomless, unquencheable, life-threatening (to victims AND perpetrators) greed. MONEY COUNTS. PEOPLE DONT. I guess as good a title as any is The Enronizing of America . Were all in the bottom 99%, and the people with the power are not the government officials that everyone thinks can and actually are paid to make it right. Money is the only power, and as our current president transfers wealth upward, as if he may not have a second four years to do so, the power is no longer in the hands of the free American people. For years, the wealthy and businesses looked for every tax loophole they could find to enhance their wealth and their bottom line. Taxes on these entities has never been lower. So, maybe their ability to enhance in that area has been almost fully realized. To do so, theyve created the largest federal deficit that a recent study has concluded will run to $44 Trillion dollars, needing a tax increase of 66% in order to continue to run even just the most base of government services. And as our debt rises, home mortgage and other interest rates will rise. So the people who have had the wealth transferred to them will be able to earn even more by lending their growing excess. Any tax increase realized by the lower and middle class will be minimized by a factor of 10+ by these interest increases. Since they have realized their potential with tax decreases, the wealthy and businesses need a new source to feed their greed. If you own anything, home equity, retirement savings, , any assets, they want it. It's ripe for their picking. And as they pay off the government entities that are to be doing the regulating and enforcing, the rest of us are left to starve and be homeless. Nice country weve got going here.
Sandy
Dublin,Ohio,
U.S.A.
Why this is working
#3Consumer Suggestion
Sat, May 31, 2003
I love it when I figure something out. It's like a light goes off. I heard an ex-president talking about some legislation he was trying to get passed when he was president. He said that the business interests were against this legislation, and that, get this, since they had more money, they were able to get the legislation defeated. Boy, what an eye opener. I have known for a long time that business generally gets what it wants, but it really hit home when I saw the President of the United States (and definately not the one we have now) unable to get things done for the protection of the majority of American citizens because business had more money, and therefore more power. We no longer have a government. Laws? If you have enough money, you don't have to obey them. And for all us little people, meaning all of us but a very few, the laws that you don't even know about are used against you, and the laws that should be followed by businesses are openly violated. Why? Because they know that the government that is supposed to stand between us and law breakers doesn't. Why? Because they (the government) is bought and paid for.
