- Report: #1300829
Complaint Review: OneTravel - Internet
-
Author Not Confirmed
Why?
OneTravel
Internet, USA
Phone:
(800) 676-9505
Web:
www.onetravel.com
Categories:
Business Rating:
(0)
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OneTravel CheapoAir "Booking" not really booked!! And impossible to get resolution. Las Vegas, NV Internet
You better stop linking to OneTravel right away!! They are DISHONEST and TERRIBLE!! These ripoff artists are reflecting on you. I searched Kayak like I always do, for our RT flight from Rio de Janeiro to LAX, and got OneTravel as the site I was delivered to in order to book the flight. I booked flights for my wife and myself (my outbound was a few days earlier), so that we would be on the same (Long) return flight. It turns out that when you book your flight on OneTravel, your flight is not actually booked!! So, a few hours later, I get a confirmation for my flight. The next day, I get a call saying that "the credit card needs to be verified" my wife's ticket. I call back, concerned that if they didn't book the flight, she would lose the flight and we wouldn't have the flights together. The woman with whom I "verified" said I don't need to worry; the flight will now be booked. Then, late that night, my wife gets an email saying that her flight is not available and she can search for other flights(!). I called right away, but their "customer service" office was closed, and their "verification department" couldn't help. Well, I'm not traveling without my wife, so I just want to cancel and refund my flight now (and find new flights). I repeatedly called, and after being on hold (totaling over an hour!), was told my fare is Non-refundable and it's been longer than 24 hours (because of THEM)!!! They now say I can cancel if I pay $200!!!! RIPOFF!!!!!
