- Report: #1337711
Complaint Review: Online Resolve - Internet
Reported By:
NM Anonymous -
Espanola, New Mexico, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Online Resolve
Internet, USA
Phone:
8883345804
Web:
http://www.onlineresolve.com/
Categories:
Business Rating:
(0)
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Online Resolve / Live Technician Elder Scam For Problem that doesn't Exist Internet
Pop Up on my elderly mother's computer told her to contact this company to fix a problem on her computer. As she understood the pop-up and the contact,they were representing themselves as Microsoft. Not being aware that this type of scam was ongoing, she contacted them.
They said they performed "optimization", "browser reset", and "installed network security", and billed her $150 for their services, which she paid by credit card.
It's important to note that there was nothing wrong with her computer at the time.
After checking in with her sometime after this took place, and finding out what had happened, I got concerned. She had already been paying for online computer support from her ISP, and the pop-up and contact from "Microsoft" raised red flags with me. We're currently in the process of having someone we trust take a look at what issues may have been created by Online Resolve.
In the interim, I cleaned out some new software that had been placed on her computer, while we continued to attempt to figure out what had happened. Online Resolve again contacted her by phone, and made an attempt at getting her to do more with them. At some point in the conversation, my Mother told them she wasn't going to continue, and they got upset with her, asking her why, etc.
I contacted Online Resolve at their listed Customer Service and Billing Support phone number (888-334-5804), and made contact with a gentleman that was difficult to understand both due to volume on the call as well as a heavy non-english accent. Other phone numbers they have listed online include: 877-895-7028 and 888-389-7614
I gave him the order number that he requested...he couldn't find it. I gave him the phone number that they had contacted her at...he couldn't find it. I gave him the name...he couldn't find it. I was put on hold multiple times during this effort.
At that point I raised the question of what they were doing, and that their activities appeared to be fraud involving the elderly. He said he'd have someone contact me at my phone number within 24 hours. I made it very clear that they should contact me at my phone number, and not my mothers. That evening, they attempted to call my Mother (based on her caller id). Fortunately, we had already told her not to answer any calls from an 800/8778888 number. At the time they said they'd call back in 24 hours, my wife said fat chance. Turns out, she was right. It's now been over +30 hours and no call.
We've since worked with the credit card company to file a fraud claim and stop payment.
