Complaint Review: Onlingo - Internet

Onlingo.com offers a "FREE" trial of language CD'. Once you receive the first shipment you have to contact them to cancel future shipments. I called them to cancel the 2nd shipment, which I had not receieved, but had already been billed for. I was told that my refund request would be processed and it would take a few days, but to go ahead and send back the packet when I received it and mark it "return to sender". I hung up before it hit me that their instructions online clearly state that we are not to return marked "return to sender". So, I held on to the package and waited for my refund to come through, which it never did.

Then I was billed for the 3rd shipment. I immediately called again. By the way, the only way to contact the company is by calling an 800# listed on the CD case. There is nowhere on their website that I can find to link me to any kind of support or contact info. This time when I called, I spoke with someone who said they had no record of my calling the first, and that they record all their calls, implying that I was lying. I informed them that my cell phone bill indicated that I had indeed called them on Sept. 7 at 4:42p.m. I was also told that they would "Never" tell someone to send something back "return to sender" and that I would have had to have a RMA# to get the refund.

I was also told that I needed to go their website and request the refund, which is at www.onlingo.com/customerservice. I had never told any of this in the previous phone call.

After going back and forth several times, they finally agreed to refund my money for the 3rd packet, but only give me a partial refund for the 2nd packet, even with proof of phone call. Neither of the packets have been opened, so both are completely resaleable and will not cause any loss of income for the company. However, they are refusing to give me the benefit of the doubt.

I also believe that the way their website is set up is intentional to make it very difficult for anyone to contact them and cancel. They tell you that all you have to do is go to their customer service page and cancel, but they don't give you a link on the home page. The home page is an order form and I could not find anywhere that gave their contact information, other than to call the 800# on the packet we receive.

Esther

Mesquite, Texas
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]

badbusinessbureau.com

www.ripoffreport.com

Don't let them get away with it.

Make sure they make the Rip-off Report!

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...the victims' advocate

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.