- Report: #202821
Complaint Review: OnRebate - TigerDirect - Boca Raton, Florida
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Author Confirmed
Why?
OnRebate - TigerDirect
120 East Palmetto Park Road Boca Raton,, 33432 Florida, U.S.A.
Phone:
888-222-9300
Web:
N/A
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Business Rating:
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OnRebate - TigerDirect Rebate Ripoff! Not Received Boca Raton Florida
I bought a NIKO LCD TV/Monitor and an emachine refurbished computer from TigerDirect in Naperville, Illinois. Both items had a rebate of $100.00 each.
I filed both rebates ontime (5/9/2006) and never received the $200.00 owed to me. I called onrebate and spoke with a customer service representative around 6/15/06. The representative told me that my rebate had been mailed, but must have gotten lost in the mail. She told me that she would send another check, and I should receive it within 7 business days. A month has come and gone, and no check. I called back today (7/25/06) and was told that their systems are down, so they could not look up any information. I told the representative that I wanted to speak with a manager, and he said that she was at lunch, but would give her my name and phone number to call me back later today. I am still awaiting a phone call.
I have done some research on the net, and have found that there are many, many, many people with similar experiences.
Jennifer
Naperville, Illinois
U.S.A.
I filed both rebates ontime (5/9/2006) and never received the $200.00 owed to me. I called onrebate and spoke with a customer service representative around 6/15/06. The representative told me that my rebate had been mailed, but must have gotten lost in the mail. She told me that she would send another check, and I should receive it within 7 business days. A month has come and gone, and no check. I called back today (7/25/06) and was told that their systems are down, so they could not look up any information. I told the representative that I wanted to speak with a manager, and he said that she was at lunch, but would give her my name and phone number to call me back later today. I am still awaiting a phone call.
I have done some research on the net, and have found that there are many, many, many people with similar experiences.
Jennifer
Naperville, Illinois
U.S.A.
1 Updates & Rebuttals
Daniel
Boca Raton,Florida,
U.S.A.
Customer assistance
#2UPDATE Employee
Wed, July 26, 2006
Dear valued customer, I would like to assist you in getting your rebates. If you would contact me via e-mail at [email protected], I will be glad to help and come to an understanding of our rebate process.
