- Report: #808619
Complaint Review: Ontel Products - Internet
Reported By:
Susan -
Bowling Green, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ontel Products
Internet, United States of America
Phone:
1-973-439-9035
Web:
www.getsalonexpress.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ontel Products Salon Express Products Rip Off! Beware! Don't purchase Salon Express Products or any other products from Ontel! Internet
I went online to get some stocking stuffers for my daughters - the Salon Express - $10 a kit. Saw it on TV. Thought - this would be fun for them. Went online and ordered 2 - which with tax would be $27.96 - instead the confirmation order stated $47.96. I ended the sale - never clicked on the CONFIRM button. Went back and did it again - thinking I processed it incorrectly - again, came up to $47.96, instead of $27.96.
I clicked on the link for customer service, it provided a phone number
Customer Service:
Check Order Status: www.ontelproductsorderstatus.com
Phone: 1-877-833-2220
Email: [email protected]
The customer service number is available from 8:00 AM to 5:00 PM Monday through Friday, Eastern Time
When calling that number, it states to go online at ontelproductsorderstatus.com - then hangs up on you. That's it - that's all that 877 number does.
So I emailed them, letting them know their internet-based order form is not working correctly. No reply. Then I received TWO confirmation emails! They are processing both orders, even though I never completed the online order (never hit the confirmation button). So I emailed them again - no reply.
So, next step, went on ontelproductsorderstatus.com it states:
Customer Service
*** Salon Express Customer Service Number***
1-973-439-9035
Hours of Operation
Monday - Friday
8:00am - 5:00pm EST
*** Salon Express Customer Service Email Address***
[email protected]
**Please allow 24 hours after ordering for order information to be available**
Guess what - called the 973 number, and it is busy - has been for hours now this morning! Now I am finding a charge of $54.96 on my recent transactions of my online bank statement.
Don't order anything from them, this is the most unprofessional company I have ever seen, and honestly I don't know how they get away with it. And what a joke - it also states this on their website:
Refused/Undeliverable Packages
Any package that is refused or undeliverable will be assessed a $3.00 non-refundable processing fee per package.
I bet they get that a lot!
I clicked on the link for customer service, it provided a phone number
Customer Service:
Check Order Status: www.ontelproductsorderstatus.com
Phone: 1-877-833-2220
Email: [email protected]
The customer service number is available from 8:00 AM to 5:00 PM Monday through Friday, Eastern Time
When calling that number, it states to go online at ontelproductsorderstatus.com - then hangs up on you. That's it - that's all that 877 number does.
So I emailed them, letting them know their internet-based order form is not working correctly. No reply. Then I received TWO confirmation emails! They are processing both orders, even though I never completed the online order (never hit the confirmation button). So I emailed them again - no reply.
So, next step, went on ontelproductsorderstatus.com it states:
Customer Service
*** Salon Express Customer Service Number***
1-973-439-9035
Hours of Operation
Monday - Friday
8:00am - 5:00pm EST
*** Salon Express Customer Service Email Address***
[email protected]
**Please allow 24 hours after ordering for order information to be available**
Guess what - called the 973 number, and it is busy - has been for hours now this morning! Now I am finding a charge of $54.96 on my recent transactions of my online bank statement.
Don't order anything from them, this is the most unprofessional company I have ever seen, and honestly I don't know how they get away with it. And what a joke - it also states this on their website:
Refused/Undeliverable Packages
Any package that is refused or undeliverable will be assessed a $3.00 non-refundable processing fee per package.
I bet they get that a lot!
