- Report: #857813
Complaint Review: ONTEL PRODUCTS - Pacoima California
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Author Confirmed
Why?
ONTEL PRODUCTS
10303 NORRIS AVENUE Pacoima, 91331 California, United States of America
Phone:
1-877-833-2220
Web:
WWW.ONTELPRODUCTSORDERSTATUS.COM
Categories:
Business Rating:
(0)
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ONTEL PRODUCTS SALON EXPRESS Order was $50, Shipping and Handling $56.92 Pacoima , California
Placed an order for three manicure kits for my daughters after watching the ad on TV. I knew I was taking a risk thinking that the manicure set may or may not be as good as they advertised them to be, but I was never prepared to spend more than $40 - $50.
The order, which according the shiping copy was worth $50 arrived more than four weeks later and I was charged $56.92 shipping and handling process for a total of $106.92.
I called the contact number, i.e. 1-877-833-2220, to clarify the matter, thinking that they had made a mistake. The message on the answering machine doesn't give you the option of speaking to a person, instead it re-directed me to their web address, i.e www.ontelproductsorerstatus.com.
I then noticed that there were numerous ripoff reports on Ontel Products, most of them similar to mine. I'm outraged that this has happened to me and I don't know what to do next. These people should be stopped!!
Please do not make the same mistake I made. Do your homework and read about any company that advertises itself, before you purchase anything from them. I've learnt my lesson the hard way. Never again will I order by phone or via internet anything that I've seen on TV commercials. I'll do it the old fashioned way and go to the store and get it myself, no shipping and handling nonsense for me again.
The order, which according the shiping copy was worth $50 arrived more than four weeks later and I was charged $56.92 shipping and handling process for a total of $106.92.
I called the contact number, i.e. 1-877-833-2220, to clarify the matter, thinking that they had made a mistake. The message on the answering machine doesn't give you the option of speaking to a person, instead it re-directed me to their web address, i.e www.ontelproductsorerstatus.com.
I then noticed that there were numerous ripoff reports on Ontel Products, most of them similar to mine. I'm outraged that this has happened to me and I don't know what to do next. These people should be stopped!!
Please do not make the same mistake I made. Do your homework and read about any company that advertises itself, before you purchase anything from them. I've learnt my lesson the hard way. Never again will I order by phone or via internet anything that I've seen on TV commercials. I'll do it the old fashioned way and go to the store and get it myself, no shipping and handling nonsense for me again.
1 Updates & Rebuttals
Ken
Colorado,USA
This is why I NEVER deal with these companies...
#2Consumer Comment
Fri, March 23, 2012
They like to dazzle you into buying and getting "free" items for just additional P&H.
Here is what's on their order page..
Offer Details: Get the Salon Express for just $10.00 plus $6.99 processing and handling. And thats not all. Well even include a bonus French Manicure disk plus an 8-piece manicure/pedicure kit with all the tools you need for perfect nails, in a leatherette carrying case, and all you pay is the separate $6.99 processing and handling. Canadian orders will have an additional $3.00 shipping and processing added. All orders will include a $1.50 electronic processing fee (EPF).
This would be assessed on all 3 orders.
Sorry this happened.
