- Report: #436793
Complaint Review: OnTimeDigital.com Mega Wholesale Brooklyn - Brookyn New York
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Author Confirmed
Why?
OnTimeDigital.com Mega Wholesale Brooklyn
1151 McDonald Ave, Brookyn, 11230 New York, U.S.A.
Phone:
877-422-5115
Web:
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OnTimeDigital.com ,Mega Wholesale Brooklyn Fraudulent online company, makes unauthorized charges on credit cards, false/misleading sales, customer service lies Brookyn New York
*Consumer Comment: I just received the camera I ordered from the same company
*Consumer Comment: I just received the camera I ordered from the same company
*Consumer Comment: I just received the camera I ordered from the same company
*Consumer Comment: I just received the camera I ordered from the same company
My husband and I ordered a digital camera online from www.ontimedigital.com. Got a online receipt for total charges and about 5 days later noticed the company charged my credit card over double the price and under a different company name (Mega Wholesale Brooklyn). Contacted OnTimeDigital customer service immediately and the representative "Eddie 208" made a false claim that he talked to my husband (whose name was on the credit card) over the phone and that my husband authorized a memory upgrade and component upgrade on the camera purchase. We have proof that this phone call never happened. "Eddie" stated to me, "Are you calling me a liar?" and "I can assure you ma'am that if we conducted business like that we wouldn't be in business for more than 15 minutes."
-Upon realizing that we did not physically receive any goods via UPS yet, Eddie transferred me to his "office phone" and told me "ok, just do not accept the package and it will all be taken care of...don't worry". When asked for his company address he stated "I am not sure, I don't have it in my office" and transferred me to another customer service representative named kathy 209.
-Anyways, we did not accept the package, canceled our credit card and filed a fraud complaint via our bank. We still have not been reimbursed the huge charge to our credit card.
-I filed a complaint via the BBB NY and they sent me a letter stating that the case was closed because the letter they sent to OnTimeDigital came return to sender. They seemed very unwilling to assist me further even though I told them I had another address. I noticed the address the BBB has is different than the one gave to me by OnTimeDigital customer service rep "Kathy" and the package itself.
-They have figured out every loophole there is! I am still waiting on the bank to assist me to resolve this in my case and will update on the outcome.
Consumer
Prior Lake, Minnesota
U.S.A.
-Upon realizing that we did not physically receive any goods via UPS yet, Eddie transferred me to his "office phone" and told me "ok, just do not accept the package and it will all be taken care of...don't worry". When asked for his company address he stated "I am not sure, I don't have it in my office" and transferred me to another customer service representative named kathy 209.
-Anyways, we did not accept the package, canceled our credit card and filed a fraud complaint via our bank. We still have not been reimbursed the huge charge to our credit card.
-I filed a complaint via the BBB NY and they sent me a letter stating that the case was closed because the letter they sent to OnTimeDigital came return to sender. They seemed very unwilling to assist me further even though I told them I had another address. I noticed the address the BBB has is different than the one gave to me by OnTimeDigital customer service rep "Kathy" and the package itself.
-They have figured out every loophole there is! I am still waiting on the bank to assist me to resolve this in my case and will update on the outcome.
Consumer
Prior Lake, Minnesota
U.S.A.
4 Updates & Rebuttals
Wayne
Cedar Park,Texas,
U.S.A.
I just received the camera I ordered from the same company
#2Consumer Comment
Wed, June 17, 2009
I placed an order for an Olympus camera and was surprised to get a call the next day asking if I wanted extra items with my camera. It was news to me that these cameras shipped without a memory card and a battery. I was suspicious that this was a ploy to represent a really low camera cost and bundle in the battery and card later, making the price about what I could get somewhere else. Still not sure about that. I did tack on a card reader and my total order price was raised from the original price but it was not a scam, they did call and get my approval. I did not get an email as promised with an invoice and a tracking number, but a phone call got me that, and the camera did arrive as promised. At this point however I can't remember the original price on the web page to see if my final price was a match. I think I could have gotten the camera and all of these parts cheaper at NewEgg. I did get a nice color that was not available at NewEgg. Net net, this was not a total ripoff scam, but I do think there may have been something a little shady here.
Wayne
Cedar Park,Texas,
U.S.A.
I just received the camera I ordered from the same company
#3Consumer Comment
Wed, June 17, 2009
I placed an order for an Olympus camera and was surprised to get a call the next day asking if I wanted extra items with my camera. It was news to me that these cameras shipped without a memory card and a battery. I was suspicious that this was a ploy to represent a really low camera cost and bundle in the battery and card later, making the price about what I could get somewhere else. Still not sure about that. I did tack on a card reader and my total order price was raised from the original price but it was not a scam, they did call and get my approval. I did not get an email as promised with an invoice and a tracking number, but a phone call got me that, and the camera did arrive as promised. At this point however I can't remember the original price on the web page to see if my final price was a match. I think I could have gotten the camera and all of these parts cheaper at NewEgg. I did get a nice color that was not available at NewEgg. Net net, this was not a total ripoff scam, but I do think there may have been something a little shady here.
Wayne
Cedar Park,Texas,
U.S.A.
I just received the camera I ordered from the same company
#4Consumer Comment
Wed, June 17, 2009
I placed an order for an Olympus camera and was surprised to get a call the next day asking if I wanted extra items with my camera. It was news to me that these cameras shipped without a memory card and a battery. I was suspicious that this was a ploy to represent a really low camera cost and bundle in the battery and card later, making the price about what I could get somewhere else. Still not sure about that. I did tack on a card reader and my total order price was raised from the original price but it was not a scam, they did call and get my approval. I did not get an email as promised with an invoice and a tracking number, but a phone call got me that, and the camera did arrive as promised. At this point however I can't remember the original price on the web page to see if my final price was a match. I think I could have gotten the camera and all of these parts cheaper at NewEgg. I did get a nice color that was not available at NewEgg. Net net, this was not a total ripoff scam, but I do think there may have been something a little shady here.
Wayne
Cedar Park,Texas,
U.S.A.
I just received the camera I ordered from the same company
#5Consumer Comment
Wed, June 17, 2009
I placed an order for an Olympus camera and was surprised to get a call the next day asking if I wanted extra items with my camera. It was news to me that these cameras shipped without a memory card and a battery. I was suspicious that this was a ploy to represent a really low camera cost and bundle in the battery and card later, making the price about what I could get somewhere else. Still not sure about that. I did tack on a card reader and my total order price was raised from the original price but it was not a scam, they did call and get my approval. I did not get an email as promised with an invoice and a tracking number, but a phone call got me that, and the camera did arrive as promised. At this point however I can't remember the original price on the web page to see if my final price was a match. I think I could have gotten the camera and all of these parts cheaper at NewEgg. I did get a nice color that was not available at NewEgg. Net net, this was not a total ripoff scam, but I do think there may have been something a little shady here.
