- Report: #1174125
Complaint Review: ourtime.com - Internet
-
Author Not Confirmed
Why?
ourtime.com
Internet, USA
Phone:
18667278920
Web:
www.ourtime.com
Categories:
Business Rating:
(0)
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ourtime.com Senior +50 Dating ourtime 50+ senior dating policy refund refused tv television commercial Internet
Our ResponseDear Member,
We have received your email regarding resigning/cancelling your OurTime.comaccount. This rapid reply email contains answers to our members’ most frequently asked questions on this topic. If the following information does not answer your particular question, please reply directly to this email for individualized assistance.
Not a Member?
If you have never joined OurTime.com , please reply to this email so we can assist you further.
If you are considering resigning for any reason other than you found the love of your life, please consider contacting us 1-866-727-8920 Monday through Friday from 8:00 am to5 pm CST for valuable advice on improving your success on our site. In addition, we have several special offers for which you may qualify. We would love to offer our personal assistance in ensuring you find your match!
If you are absolutely positive you want to continue with your resignation, follow these simple steps:
ON TELEVISON COMMERCIAL IT SAID 30 DAY TRAIL, SO I ASKED REFUND BY FORM BOX AND GOTTHIS BELOW REPLY, SO I CALLED
1. Click on My Account located in the upper right hand corner of your screen (or hover over your username if it is there and click 'My Account').
2. Click on "Click Here to View Your Account Status" under Account Status History.
3. Click on "Unsubscribe Me".
4. Click on "Click Here!" next to "Remove Automatic Renewal".
5. Upon downgrading your account, your credit card will no longer be charged for future membership.
Please Note:
Your account will remain active at full membership until your current paid period expires. Since you are given full access to your services through this expiration date we cannot prorate or refund any charges.
These actions will turn off the auto renew feature which bills your account at the end of a subscription; however, you will still be able to utilize the subscriber features until the expiration date of your current subscription.
If you wish to completely cancel your account, including forfeiting any paid time you may have left, follow these simple steps:
1. Click on My Account located in the upper right hand corner of your screen.
2. Click on "Click Here to View Your Account Status" under Account Status History.
3. Click on "Unsubscribe Me".
4. Click on "Click Here" next to "Delete My Profile".
5. Please take a moment to respond to the short questions. You will be asked to confirm your cancellation. Unused time will be forfeited.
If this quick response email did not answer your question, please reply directly to this message with additional information and we will be happy to provide you with a personalized response.
Warm Regards,
OurTime.com Customer Care
I ASKED FOR REFUNDED WITHIN ADVERYISED TELEVISION COMMERCIAL TIMEFRAME AND GOT THIS LETTER. SO I CALLED AND HE SAID OKAY BUT THEN said refund only gor zero usage, that means you can not even send one email.
Website hosted on peoples media, based in Dallas , Tx, ourtime supervisor Brandon C. Refused even though
The CHAT FEATURE WILL NOT WORK FOR MOBILES, snd he afmitted that it never works mobile phones. MISLEADING TELEVISION COMMERCIALS, OR FALSE INFO REPRESENTED
IS A FEDERAL CRIME ACROSS STATE LINES. I USED WEBSITE 2 WEEKS SO I SAID PRORATE and I pay for one month and refund difference
And he said no. THIS IS A NATIONAL RIPOFF OF SENIORS!
