- Report: #400958
Complaint Review: Oxidev Interactive - Miami Florida
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Oxidev Interactive
2103 Coral Way Miami, 33145 Florida, U.S.A.
Phone:
305-857-9700
Web:
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Oxidev Interactive Beware, these Lying, Deceptive sales people will take your money and never finish your project! Miami Florida
Since March 08 I contracted Oxidev to Begin a website for a business concept I was putting together. In an effort to bring in investors I asked them to do a investor presentation which only included the creative web design of some of what the pages should look like. They where very expensive but claimed to be experienced in my business model and where local so there for I paid them the $14,000.00 fee they commanded. Keep in mind this was only for six pages of creative design which truly I could have done for a 1/3 the price they charged.
On top of that I drew on paper what the pages should look like. It is now December and we are still waiting for them to finish page two of six. I am not recieving any communication from Oxidev and it truly seems I have been scammed and at this point all I want is my hard earned money back as I have already lost any potential investors due to non-performance. I will be pursuing legal action against Oxidev in order to recieve a refund. I suggest anyone considering looking to use this company to look elsewhere.
Haulquest
Miami, Florida
U.S.A.
On top of that I drew on paper what the pages should look like. It is now December and we are still waiting for them to finish page two of six. I am not recieving any communication from Oxidev and it truly seems I have been scammed and at this point all I want is my hard earned money back as I have already lost any potential investors due to non-performance. I will be pursuing legal action against Oxidev in order to recieve a refund. I suggest anyone considering looking to use this company to look elsewhere.
Haulquest
Miami, Florida
U.S.A.
1 Updates & Rebuttals
SJ
Miami,Florida,
U.S.A.
Client Requested Pro-Bono Work Mid-Project Due to lack of Funding. Did Not Commit to Design. Past Due Invoice Still Not Paid In Full.
#2UPDATE Employee
Mon, December 22, 2008
The Client, Camilo Jaime, contracted us for design work paid the deposit and then promptly disappeared during the design process. I have numerous emails detailing how difficult it was to get in touch with this client during the design process. During the design phase, he expressed an inability to commit to an idea and concept. Verbal approvals from him were subsequently ignored and changes were submitted after the fact because of new input from people who he deemed were his partners. We spent a large number of hours in working and reworking his designs to accomodate for his changes - hours that were spent in excess of what was budgeted. There was never any clear direction from Camilo beyond what we provided to him. At one point, he expressed that he could not commit to a particular design since his partner (his sister) had additional input. He later retracted that statement saying, "If we wait for my sisiter we will never continue as she is extremely busy." This fact is important because we require that a final decision be made by the Client on the foundation of our creative work before we can move forward. It protects the Client from incurring extra time delays in trying to rework core elements of his brand and it protects our Company from expending unnecessary hours performing work that will be subsequently ignored by such changes. It became apparent that, upon finally reaching the second milestone of his project, Camilo was not ready to pay his second invoice. All of our payment milestones are stated very clearly in our contracts. He became even more difficult to reach and finally admitted that he could not pay the 2nd invoice that was due, despite the significant hours that went into his project. He admitted that his funding had run out - potentially violating his contract terms. He requested we finish all designs, after which we would be paid from the investors that would come at the end of the project - essentially what amounted to pro-bono work. After explaining to him why we could not spend hours with only a hope of repayment of our costs in the future, he subsequently requested a monthly payment plan from us. As a firm that stands by its customers, we offered him the option of a monthly payment plan to cover his final payment. This is not an option we exercise for any of our customers - but we did so in this case. We drafted an amendment to the agreement - asking that he at least cover his second payment in full to account for at least PART of the hours that were spent on his contract (at this point we had expended over 150% of the budgeted design hours). After disappearing again for over a week he agreed to this with our CEO - and then paid only 90% of his second payment. To date we have never received the final 10%. It is in our best interest to complete projects as quickly as possible for our clients. We have not disappeared - he knows our address and our suite number (we are local to his business, as he says). He knows how to reach us. We made every effort to accomodate his financial situation and we have a large number of emails from our staff asking him to reach us because we could not contact him on the phone and stating our desire to move forward as soon as possible. In short, we extended numerous courtesies to this client in trying to accomodate to his changing financial situation. We undertook significant design work - at a loss. Camilo's non-responsiveness and lack of ability to pay us fully for our services contributed to this situation. We have been in business since 1999, and this is the first time a customer has expressed this sort of complaint. We do not walk away from our customers and we work with them where posible to meet their changing needs. If this client wishes to have his work completed, then we are here.
