- Report: #1333048
Complaint Review: Pacific Air Sytems - LakeWood Washington
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Pacific Air Sytems
12811 Pacific HWY SW LakeWood, 98499 Washington, USA
Web:
http://pacificairsystems.com/
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Pacific Air Sytems Peter Hungate OwnerBrian Pelkey, Service Manager Peter HUNGATE, OWNER and BRIAN PELKEY, Service MANAGER LakeWood Washington
10-13-2016
Called yesterday Pacific Air out of Lakewood,WA and spoke with a Marisol and Mandy who answer the phones. Peter Hungate is the Owner and Brian Pelkey is the Service Manager. Brian is very arrogant and Peter wouldn't even call me.
Pacific AIR SYSTEMS:
12811 Pacific HWY SW, LakeWood,WA 98499
253-292-3995
Here are the problems. On 10-12-2016 they sent out a technician named John who was explaining about how he was leaving the company to bigger and better things and how the company he worked for which is Pacific Air was horrible to work for and how Peter Hungate treats his employees so badly and doesn't care. Anyways, he got on the property to do a normal maintenance call and clean. The Furnace was also sticking and not heating up properly. He proceeds to take out the ignition which is a $27 part and charge me 180 for that. Then he wanted $75 to clean the filters. My head of Security cleaned those in less than 10 minutes and saved me $75. He put in a new ignition because he said this is why the heating was sticking and not heating up as well. He also thought I could use a new accumulator and pressure switches but he wasn't really sure. I told my head of Security to make sure it was blowing Hot before he left. It wasn't but he said he would have to call it in for tomorrow because it was past his time and his girlfriend was wanting him home. I was like wow that's professional.
So I get on the phone with Pacific Air and they explain to me that they will have somebody out there ASAP on 10-13-2016 no problem. They did. Andrew a technician came out. He thought initially I needed a new control Board. They he ruled that out after two and half hours and said I needed new transducers. In the meantime, I got on the phone with the service advisor named Brian Pelkey who tried to educate me on how sometimes it takes two days to diagnose a problem. I simply laughed at him because I knew he was full of it. Especially when Dr. Cool out of Sumner, WA came out and diagnosed the problem within 30 minutes. Furthermore, when Brian came out he said I did not need all of those parts. In fact, he said I didn’t need anything. He simply reset the system by disconnecting the pressure Switches which were sticking and then fired it back up. He said I don’t really need anything but if I wanted new pressure switches just to be on the safe side he would put them in. I said let’s do it. So Wayne the actual Owner of DR. COOL in SUMNER, WA was gracious enough to put those switches in.
Needless to say I was furious with PACIFIC AIR and the Owner Peter Hungate who simply told his people I was to never call there again and they were never servicing me again. While Andrew the Technician was there this morning I knew I couldn’t put all my eggs in one basket. That’s when I decided to call Dr. COOL and WAYNE the owner out of Sumner, WA 253-299-2082 and have him come assist Pacific Air. This is what Pacific Air did. They called their technician and said get out of there quick and do not service his unit anymore. I said why? They said it was a conflict of interest. HAHAHAH!! Too funny is what I said. Now I know why though. I was ready to pay over $2,000 to fix this on the spot because I had guests checking in for a 5-night stay on my VRBO home. They didn’t want somebody else coming in a diagnosing the problem. In fact, they even said to me if I cancel my call with Wayne they would come put the Transducers in for me. Well how nice of them but I DIDN’T NEED ANY PARTS PUT IN! LOL
This company is a FRAUD. They even tell their Salesmen to upsell as much as possible on the jobsite. In fact, the first guy pulled out the ignition and broke it right in front of my head of security so I needed a new one no matter what. Again, watch out for this company. COMPLETE CROOKs and it it wasn’t for Dr. Cool and Wayne the owner I probably still wouldn’t have heat at my house. Wayne is a Super nice guy and very easy to deal with. Super Professional company that is small and doesn’t try and upsell parts you don’t need. Simply he will offer suggestions. Super nice older guy.
AGAIN, and I WARN you to stay away from Pacific Air and Heating out of Lakewood, WA. They will do anything and everything they can to try and Scam you. Peter Hungate is a CROOK!!
GO SEE or CALL Dr. COOL out of SUMNER, WA at(((REDACTED))). I fully endorse him.
I know what people will say that I don’t have the best of reputation and I live for writing bad reviews. However, don’t believe all you read because it’s a bunch of HOGWASH. This is a true story that was witnessed by my Head of Security so don’t take my word for it.
MORAL OF The Story Folks:
1. Don’t put all your eggs in one basket.
2. Keep your old parts
3. Have somebody else come in an double check work always. This will allow you to have a back up company or in this case a reputable company that you can count on. Always have two in your back pocket though these days. Too many CROOKS out there trying to make an easy buck.
