- Report: #247067
Complaint Review: Packet8 Or 8x8 - Santa Clara California
-
Author Confirmed
Why?
Packet8 Or 8x8
3151 Jay Street Santa Clara, 95054 California, U.S.A.
Phone:
888-898-8733
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Packet8 Or 8x8 keeps charging my credit card!! Won't close account Santa Clara California
I emailed them in Febuary 18, 2007 to close account because I was going to dial-up. Then I called a day later to close. Was told account would be closed out but would still have to pay full payment for Febuary and would take 30 days. No payments made after Febuary.
April 2007, my credit card is charged $27.95, then charged again the next day for $ 24.95. Then on May 4 they are charging me again for $27.09 .!!!!
I called there customer service center and was told they have no record of the cancelation and that you can only cancel by phone (this is not what there terms of service states) and that I still owe for April and May which they are going to charge my account for this amount. This is crazy since we have not had any service since Febuary. Also, even after the calls my telephone account is STILL OPEN????
Do Not go to this VOIP service. You will be stuck with them no matter what!
Michelle
Winder, Georgia
U.S.A.
April 2007, my credit card is charged $27.95, then charged again the next day for $ 24.95. Then on May 4 they are charging me again for $27.09 .!!!!
I called there customer service center and was told they have no record of the cancelation and that you can only cancel by phone (this is not what there terms of service states) and that I still owe for April and May which they are going to charge my account for this amount. This is crazy since we have not had any service since Febuary. Also, even after the calls my telephone account is STILL OPEN????
Do Not go to this VOIP service. You will be stuck with them no matter what!
Michelle
Winder, Georgia
U.S.A.
