- Report: #1207605
Complaint Review: Palm Fan store - Greensboro North Carolina
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Author Not Confirmed
Why?
Palm Fan store
palmfanstore.com Greensboro, North Carolina, USA
Phone:
8884469331
Web:
www.palmfanstore.com
Categories:
Business Rating:
(0)
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Palm Fan store plamfanstore.com Deceptive advertising and fraudulent practices Greensboro North Carolina
I opdered an elctric ireplace from the Palm Fan Store on December 9, 2014. The item was and still is listed as "in stock." The purchase price was $1111.99 which was proptly charged to my mastercard. 3 days later I received a call stating the item was no longer in production. I was promiced a prompt credit to my card. Since then I have been unable to realize my credit. Jeff, the alleged owner and Bradley, his helper are hiding behind their web address and now are telling my the problem lies with PayPal who handles their accounts..
Meanwhile I am without the use of my money. Either Palm Fan Store or payPal are fraudulently holding my money. Something smells in Greenboro.
Be very careful in dealing with Palm fan Store! And question PayPal.
3 Updates & Rebuttals
Customer Service
Greensboro,North Carolina,
USA
Sorry You Feel This Way
#2UPDATE Employee ..inside information
Fri, March 13, 2015
Dear Customer,
We are very sorry you feel this way. However, I was very suprised to find this negative review from you, especially when you know how I personally (Jeff Eller) stayed on top of things with our credit card processor (PayPal) to expedite the chargeback process in your favor. Not only did I use their contact form and agree on your behalf with the chargeback, but I also called them directly and made sure it would be taken care of immediately on our end. I also, called you back after doing so and gave you an update and a case number from PayPal, so that you could contact your credit card provider to see if they would expedite this for you on their end.
Ultimately, the fireplace still being shown on our website, when in fact it was discontinued, was our fault. However, it was an honest mistake and hardly us trying to rip you off, or con, or scam you in any way. Think about it, if we were really wanting to do that, would we have called you back the very day we heard from the manufacturer that your fireplace wouldn't be shipping and offer you a refund? When your refund didn't show in a timely manner to your card and you did the chargeback, if we were really trying to scam you, would havd a have called immediately to resolve this for you?
Sir, we all have made a mistake in our lives. I'm not sure all of the details about why the initial refund didn't show up within 2 or 3 days like we normally find happens, but I do know customers issueing credit card banks state that it can take up to 30 days before the credit goes back onto you card. That said, if we made any kind of mistake that delayed the process I am very sorry, but honestly, we know, and you have to know also, we never tried to scam you in any way, shape, or form.
Always blame it on the customer
#3Author of original report
Tue, March 10, 2015
It is no surprise that Palmfan Store rebutted my complaint by attempting to blame the delay in receiving my refund on me and challenge my veracity. I would assert that the version of this transaction tends to bend the time line, if not the truth, to suit themselves. I admit that I disputed the charge with my credit bank to protect my rights; however the dispute was not filed until well after the period in which they promised that they would issue a credit.
Enough about their failure to make a prompt refund for a product they were unable to provide. Future customers should be aware the Palmfan Store advertised and continues to advertise items which are not available to them, and in fact are no longer being produced .
I would also provide that when confronted of no with their failure to issue a timely refund they became aggressive and confrontational. I again issue a caveat to potential customers to be careful in entering into transactions with the Palmfan Store.
Customer Service
Greensboro,North Carolina,
USA
Sorry, but Customer Isn't Telling the Full Story
#4UPDATE Employee ..inside information
Tue, March 10, 2015
Truth is we contacted this customer to let him know that we were showing stock and our inventory data was incorrect, because when we tried to have it shipped we learned we didn't have it. So we called to notify the customer and ask if he would like a refund, or would like us to send him a more expensive model at the same cost (if possible). If there was too large a price difference we would discount any other one he chose as much as possible.
From that point the customer said he wanted to look further on our site and then would decide. A few days later he contacted us and said he couldn't find anything and ask for a refund, but that he had also already notified his credit card company and told them that he wanted to dispute the charges. We proceeded to tell him that we had already offered the refund and and ask why he disputed charges on an order we already offered a refund on. Due to the chargeback, we proceeded to tell the customer that we would have to wait until we received the chargeback notification and then we would simply decide in his favor to speed up the chargeback process.
Long story short, we got the chargeback notification a couple of days later and immediately sided in his favor. We called to get this expedited, rather than mail in the notification with our side of the story as normally may be the case with chargebacks. So, his bank was told immediately that we were siding with him and to give him his money back. Any time that expired from that point was his own credit card issueing bank's fault, not ours, not paypal's fault, but his own bank.
I'm just sorry we had to get a crazy thing like this Ripoff Report due to a mistake that we tried to right in the very beginning. I feel Ripoff Report is the real ripoff, by allowing someone to fraudulently create a report and bash a company without Ripoff Report first contacting the said company to verify and be sure accusations aren't false. I'm surprised Ripoff Report hasn't been sued already for allowing this to happen.
