- Report: #1422520
Complaint Review: Panera Bread - Riverpoint Englewood CO - Englewood Colorado
Reported By:
Shellina -
Littleton, Colorado, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Panera Bread - Riverpoint Englewood CO
3702 Riverpoint Pkwy Englewood, 80110 Colorado, United States
Phone:
3037615500
Web:
https://locations.panerabread.com/co/englewood/3702-riverpoint-parkway.html
Categories:
Business Rating:
(0)
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Panera Bread - Riverpoint Englewood, CO Riverpoint location in Englewood, CO Missing items/wrong items - overcharged Englewood Colorado
If I could give lower than 1 star I would. I’ve been a LONG time customer of Panera and for the last 2 months we’ve had NOTHING but issues with our order being correct at the Riverpoint location. The manager named Jackson is a joke of a manager and doesn’t care about the customers AT ALL. When your restaurant isn’t even busy and you literally have 10 people on staff and you STILL f* up a to-go order?? There’s something wrong with your managerial skills and the training of your staff. I’m sicker than s* with the flu and so I figured let’s make dinner easy tonight and do Panera. Boy was I wrong! I get there and had my daughter run in and grab the order. She brings it out to the car and the bag is completely soaked through because they overfilled the soups so much they leaked all over the bag. Then I’m going through the order to make sure it’s right because as I mentioned at the beginning, missing items or wrong items has been a recurring theme for Panera bread where they can’t seem to figure out how to read and fulfill a simple order, so low and behold I’m missing both of my soups, my daughter was missing her entire meal, so I go back into the restaurant and I’m not happy because I don’t feel good and I just want to go home and I have to tell multiple people 10 times what I was missing, Jackson came out and put the bag together with the missing items and I knew I should have checked the bag but I didn’t because again I’m sicker than s* with the flu and I just wanted to get home. So I get home and my order is STILL F*G WRONG!! They now gave my daughter a cup of soup instead of the BOWL of soup I PAID FOR. Such a joke! So my boyfriend calls and speaks to Jackson and he says we can come back up to the restaurant and get a bowl or they can do a delivery for a one-time to our location but either way we have to pay for it. Ummm how about no? Why the f* should I have to pay for an item a SECOND TIME when you people are the ones who can’t read and put an order together properly??? Where’s your d**n customer service?? I bought dinner for 6 people and spent $67.25 INCLUDING a $5 tip for these dumbasses to pull this kind of bullshit on us??? Really?? I’ll never be back. This s* is getting old and I hope you go out of business for your lack of competence. We even asked for the corporate manager’s number and Jackson refused to give it to us so unfortunately for you, Panera Bread, I WILL be putting this review everywhere I can INCLUDING on RipOffReport.
