- Report: #410092
Complaint Review: Paraphernalia Aka Vanda Noronha - Internet
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Paraphernalia Aka Vanda Noronha
http://shop.paraphernalia.nu/ Internet, United Kingdom
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Paraphernalia, Aka Vanda Noronha I purchased jewelry, which was never shipped to me. Merchant offered a refund, but I never got one. Internet
On 11/20/2008, I purchased two necklaces from a UK-based online retailer (http://shop.paraphernalia.nu/). I immediately received a confirmation email, which stated that I'd receive my order in five to ten business days, or four weeks at the most. I never received anything. Initially, I assumed the necklaces were just extremely late, so I contacted the merchant via email and requested that she refund my shipping charges. She said she'd be happy to, but I never received a refund. A few more weeks went by, and eventually I realized that the necklaces weren't coming late--in fact, they weren't coming at all. I've tried to contact the merchant again, but she hasn't responded to any of my emails. To make a long story short, DON'T BUY ANYTHING FROM PARAPHERNALIA. They'll take your money, and you'll never get your merchandise or hear from them again.
Jake
Jersey City, New Jersey
U.S.A.
Jake
Jersey City, New Jersey
U.S.A.
1 Updates & Rebuttals
Paraphernalia
USAHello Jake
#2
Fri, September 04, 2009
Any questions about ordering and delays should be directed to [email protected]. Same about asking for refunds or resending of your orders. . Paraphernalia has been going through a difficult phase with a change of country and house as well as some personal problems thrown into the mix. Vanda, the busy hands behind Paraphernalia, is desperately trying to catch up to orders and as such there have been some delays in delivery. However all is coming back to normal, and as such your necklace, if it hasn't arrived yet, should be with you shortly!
At the moment we have no delayed orders, all new orders are being dispatched the same week. We are now offering shipping with tracking for any part of the world for only $2 extra, so you can be sure of when your package was sent and where it is.
If you e-mail us we will now reply same day and you will not be lacking for communication with us. I hope that you can understand the conditions under which the business was being run, and also realise that with such a big turnover a small number of orders is always bound to slip through the cracks of the post-system or of the whole kerfuffle of moving house and country.
I apologise again for all the problems with orders that some people have had. However I am here now, and ready to reply, refund and re-send. Thank you all for your patience.
