- Report: #726184
Complaint Review: Passport 123 - Internet
-
Author Not Confirmed
Why?
Passport 123
Internet, United States of America
Phone:
Web:
www.passport123.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Passport 123 They charge an ubsurd amount of $129.00 to expedite passport services, when the U.S. Post Office offers the same service for $60.00. Also they only allow 24 hrs notice to cancel or refund your order, Internet
On May 1st 2011 I signed up for Passport123 to expedite my passport application, when I finalized my order all I recieved was a vague e-mail listing the steps for me to complete to recieve my passport. On arrival at the post office I became aware that I would pay $60.00 to expedite my passport application through the U.S. Post Office for a total charge of $170.00. Passport123 was going to charge me $129.00 on top of the $170.
Both application processes where going to take 10-14 buisness days for me to recieve my passport. At this point I realized that Passport123 provided no added service. When calling them 2 days later I requested that they cancel my order, but they were unwilling to refund me the $129.00 that I was charged. They cited that there was a 24 hour cancellation notice that was exceeded. Also my calls to them from my cell phone went unanswered and it was only until I call from a unknown outside line to Passport123 that my call was answered, suspicious I think so.
Both application processes where going to take 10-14 buisness days for me to recieve my passport. At this point I realized that Passport123 provided no added service. When calling them 2 days later I requested that they cancel my order, but they were unwilling to refund me the $129.00 that I was charged. They cited that there was a 24 hour cancellation notice that was exceeded. Also my calls to them from my cell phone went unanswered and it was only until I call from a unknown outside line to Passport123 that my call was answered, suspicious I think so.
