Mellissa
Groveland,#2Consumer Comment
Thu, May 27, 2004
To make a long story short, we have been a paying customer for about 2.5 years. Lately, I have noticed our bills just kept getting higher and higher. I also noticed that multiple PPV's were noted and they were duplicated movies "ordered" sometimes 3 times or more in ONE MONTH adding up to about $120.00 in PPV's. We called and disputed the charges, the customer relations operator was extremely coarse and they then disconnected our service until payment is rendered. I do not know how to go about disputing this outrageous claim; and I have gathered previous bills which we have paid in full which indicate multiple/duplicate orders being charged and paid. I refuse to pay it! And now we have no TV ! I could really use some advice on how to dispute/settle this matter.
Freddie
Huntsville,#3UPDATE Employee
Fri, April 04, 2003
i work for directv and not pegasus but if they are anything like us then they looked at a certain screen in our system that can tell us if it was ordered over the phone or ordered with the remote. we are 2 different companies and if their policy is like ours on pay per views, you might be able to get a one time courtesy credit if you have never received a credit for pay per view in the past. if you have though it will be very hard to get back the money.