- Report: #23288
Complaint Review: Pennsylvania American Water Company - Pittsburgh Pennsylvania
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Pennsylvania American Water Company
P.O Box 371412 Pittsburgh, 15250 Pennsylvania, U.S.A.
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Pennsylvania American Water Company consumer fraud ripoff deceptive company Pittsburgh Pennsylvania
I moved into my home at the end of September 2001. The previous owner, Al Bach, had removed his mothers name from the utilities on roughly september 18th. During the second week of October 2001, The water meter reader came over and said he had no name on the bill.
I gave him our name and told him we moved in at the end of september. I get my water bill in December-483.00! I called the Pennsylvania American Water Company and told them I could not possibly have used 88000 gallons of water.
They said there had to be a mistake and that they would send someone out to check the meter. So they come out-check it and see we have no swimming pool, we had not power washed the house-had not even washed the car-we didn't even have a garden hose yet because it was Fall. He tells me he will see what we use in the next few months and base the bill on that because he said they did not expect us to pay a 500 dollar water bill-that there had to be a mistake. Nobody ever comes out-and I keep getting my water bill-(with us using an average of 7000 gal. per month)with the added 483.00 from the first bill.
Then I recieve a shut off notice. I called them-they said "you are responsible for the water usage" I told him that 88000 was a years worth of water. Then he tells me the meter read that we used 81000 gallons of that water in just one week! 11,000 gallons per day.I told him that was not possible.
He said "prove to us YOU DIDN'T USE IT" I told him for that much water to leave the house-you would have to open a main line. My guess is this: The previous owner, Al Bach, did not pay his mothers water bill in full-when he took her name off the bills, she had a balance and the Pennsylvania American Water Company is trying to transfer the balance on to us.
I have filed a complaint with the PUC. In September, it will be nearly a year and this is still not resolved. Pennsylvania American Water company is corruptive and dishonest. They tell you 'we don't expect you to pay this ridiculous bill-there had to be an error' but then they go back on their word and say "prove to us you didn't use it" even though they know it would be impossible to use 81000 gallons of water in one week. And if they are covering for the previous owner and trying to transfer the balance on to us-they are readying themselves for a lawsuit.
E
Shickshinny, Pennsylvania
I gave him our name and told him we moved in at the end of september. I get my water bill in December-483.00! I called the Pennsylvania American Water Company and told them I could not possibly have used 88000 gallons of water.
They said there had to be a mistake and that they would send someone out to check the meter. So they come out-check it and see we have no swimming pool, we had not power washed the house-had not even washed the car-we didn't even have a garden hose yet because it was Fall. He tells me he will see what we use in the next few months and base the bill on that because he said they did not expect us to pay a 500 dollar water bill-that there had to be a mistake. Nobody ever comes out-and I keep getting my water bill-(with us using an average of 7000 gal. per month)with the added 483.00 from the first bill.
Then I recieve a shut off notice. I called them-they said "you are responsible for the water usage" I told him that 88000 was a years worth of water. Then he tells me the meter read that we used 81000 gallons of that water in just one week! 11,000 gallons per day.I told him that was not possible.
He said "prove to us YOU DIDN'T USE IT" I told him for that much water to leave the house-you would have to open a main line. My guess is this: The previous owner, Al Bach, did not pay his mothers water bill in full-when he took her name off the bills, she had a balance and the Pennsylvania American Water Company is trying to transfer the balance on to us.
I have filed a complaint with the PUC. In September, it will be nearly a year and this is still not resolved. Pennsylvania American Water company is corruptive and dishonest. They tell you 'we don't expect you to pay this ridiculous bill-there had to be an error' but then they go back on their word and say "prove to us you didn't use it" even though they know it would be impossible to use 81000 gallons of water in one week. And if they are covering for the previous owner and trying to transfer the balance on to us-they are readying themselves for a lawsuit.
E
Shickshinny, Pennsylvania
