- Report: #646508
Complaint Review: Pep Boys - Waco Texas
Reported By:
Kayla -
Waco, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pep Boys
581 N Valley Mills Drive Waco, 76712 Texas, United States of America
Phone:
254-722-5805
Web:
Categories:
Business Rating:
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Pep Boys Crooked, terrible place. Do not trust them. Waco, Texas
I blew out a tire driving down the interstate and the pressure on another one was low, so the very next day I went to get a new one. I was worried about the spare on my car because it's so small, so I was looking for the closest tire shop in between my classes.
I went to Pep Boys on Valley Mills drive, and even though I hadn't heard anything good about them, I gave it a shot. I walked in, and it took Earnest almost 20 minutes to greet me. After he finally stopped texting and realized I was there, it took him another 30 minutes to give me a quote. There was no one else in there, and he told me it would take an hour to put the new tire on, and fix the hole I had in the other one.
I went into the lobby and almost two hours later, Earnest told me that my car was fixed, and I was good to go. I payed the cashier, and figured that I wouldn't have to come back.
I parked my car in the parking garage at school, which has security cameras and police. not even one week later (I still hadn't driven it) I came back to my car to find the tire pressure 10 PSI low in the tire they plugged. I couldn't see anything and thought it might be something Pep Boys did wrong, so I took it back to them there were two ladies in front of me complaining of problems that were identical to mine, Earnest behind the counter got really quiet and didn't say much after that.
After another hour of waiting, all that Earnest and the manager Melissa Saunders told me was "we can't fix it". I never got an explaination or anything. They tried to sell me another tire, but I told them to give me my car and I was taking my business elsewhere, they told me they couldn't do that because the tire could blow out and was unsafe. So, I told them to put my spare back on and I left.
I went to another local tire shop that my family has been using for years. They told me there was a hole in my sidewall on the inside closest to the frame of the car, and that it was done intentionally more than likely by the person who plugged it to begin with. This could not have happened at school because we checked the cameras, and it was just a big enough hole to leak that much in a week.
The next day I called the manager of Pep Boys and she (Melissa Saunders) was very rude and unhelpful, all she told me was "we don't run that kind of business". along with their terrible customer service, she and the rest of the crooked Pep Boys "mechanics" put me, my car, and anyone else who was on the road at risk thinking to earn some more business.
6 Updates & Rebuttals
Ronny g
North hollywood,California,
USA
Still does not add up...
#2Consumer Comment
Tue, October 05, 2010
No conclusive evidence..I don't even think any circumstantial evidence was given.
Whether the pinhole was done by someone with intent, or by something else like a curb was hit or something sharp in the road did it is not proven.
A lot of people have holes and leaks in their tires at the same time, all the time, it is common.
A pinhole leak can happen on any part of the tire..but I do not know of anyway to predetermine how many lbs of air will leak out in a week. Different tires have different pressure requirements. Driving and hitting bumps will cause the air to come out quicker..as the pressure is lower, the leak will usually be less. The position of the tire when parked can slow the leak..or speed it up.
And as far as stating "it is sketchy because it was right in a spot where it couldn't be fixed", I have never had anyone tell me a hole in ANY part of a sidewall could be plugged.
Now why do you think this place would want to screw you over? I still feel if they were doing this to try to sell you a tire..it would make sense that when it was there the first time instead of repairing it they would have told you they can't repair it and tried to sell you a tire then. This is the only thing that would make sense.
Robert
Irvine,California,
U.S.A.
Wow
#3Consumer Comment
Mon, October 04, 2010
Similar to what others have said, they are not on the tops of my list when it comes to car repair. But that is a huge leap between bad service, which in this case you haven't really shown that they were the cause, and accusing someone of a crime.
If you want to see a huge leap..backwards, try this. Go back to your "family tire shop" and tell them that you are going to file charges for the crime and then sue Pep Boys. Tell them that you need a statement under oath that says that Pep Boys not only punctured the tire but did it Intentionally. Then see how well they stick to that comment.
Three people complained of the same problem...AT the same time. There's no way that's going to happen normally.
- If it happened granted that is very odd. But with the rest of your assertions I really wonder if these are all of the facts. Because for this to be true all three people came in to have their tires "plugged". All three of you came back at the exact same time. Not only that but you had the exact same problem with a pin hole leak on the inside of the tire. All I have to say to that is go out and buy yourself a lottery ticket.
Kayla
Waco,Texas,
United States of America
yup
#4Author of original report
Mon, October 04, 2010
My car is parked in a parking garage. At my school, You can see every car in the garage at all times. And it wasn't hard to see, since I didn't drive.
Three people complained of the same problem...AT the same time. There's no way that's going to happen normally.
The hole was on the inside of the sidewall closest to the INSIDE of my car, no one is going to climb under it to poke one hole in one tire that would leak 10 PSI in a week. And it was right in a spot where it couldn't be fixed. Sketchy? If someone wanted to screw me over they would have slashed all four tires.
Flynrider
Phoenix,Arizona,
USA
Better than CSI
#5Consumer Comment
Fri, October 01, 2010
"that it was done intentionally more than likely by the person who plugged it to begin with."
That guy needs to get out of the tire business and into the TV detective business.
Personally, I wouldn't let a Pep Boys tech within a mile of my vehicle, but this story is just too much.
Ronny g
North hollywood,California,
USA
Tough to prove..
#6Consumer Comment
Fri, October 01, 2010
This is a fairly serious accusation.
Now while I agree Pep boys are really slow at the counter..and it takes them a half a day to replace a tire, it does not prove or conclude in any way they damaged your sidewall with intent.
It does not seem very likely. Why would they do this? If it was to just sell you another tire wouldn't it make more sense and logic that they did this and told you they could not repair it the first time you were there?
If you are so concerned about your risk on the road..don't have tires plugged, replace them. Not to sound harsh, but if you drive a plugged tire you are the one taking the risk.
If Pepboys had done something like this intentionally, they are actually going to lose business and have complaints. If they want to earn more business it makes more sense for them to do what is needed the first time you were there and not have to puncture a tire they just fixed for you.
Make sense? If this were a case in a civil court you would lose in a heartbeat, unless you had real evidence and can prove it is more likely they punctured the sidewall then not.
Robert
Irvine,California,
U.S.A.
Really?
#7Consumer Comment
Fri, October 01, 2010
They told me there was a hole in my sidewall on the inside closest to the frame of the car, and that it was done intentionally more than likely by the person who plugged it to begin with.
- Really? What proof does this other tire shop have that it was not only done intentionally, but by the person who plugged the tire in the first place?
This could not have happened at school because we checked the cameras, and it was just a big enough hole to leak that much in a week.
- So you went back to school and looked at EVERY minute of security footage for a week. I would love to know what school you went to because that sounds like a very safe and open school. Not only did they have the camera on your car the entire time, but unlike other places who won't let you view the security cameras without a court order. They let you have free reign with it.
I am not saying that something may not have happened. But having what is basically a competetor tell you that it was done by them intentionally, and looking at video for an entire week is not proof that it was Pep Boys who did something. Perhaps it was caused in the original incident and missed by Pep Boys because it was so small. Remember in a week it only lost 10lbs, that seems like a very slow leak.
