- Report: #367222
Complaint Review: Performance Health USA - Orem Utah
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Author Confirmed
Why?
Performance Health USA
PO Box 971090 Orem, 84097 Utah, U.S.A.
Phone:
8882898740
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Performance Health USA I ordered a sample and was then sent another shipment and charged 74.95. No phone contact or web address available Orem Utah
I stupidly ordered a sample to Pure Acai Berry and agreed to pay the shipping and handling. About 2 weeks later I received a shipment of 60 capsules and was charged 74.95. I did not authorize this shipment. All attempts to contact the company by phone or on the web are useless. I imagine the shipments and charges will continue. I have contacted by credit card company for assistance.
Donna
Warners, New York
U.S.A.
Donna
Warners, New York
U.S.A.
1 Updates & Rebuttals
Customer Support
Orem,Utah,
U.S.A.
Response to customers concern
#2UPDATE Employee
Tue, February 17, 2009
We appreciate forums and boards, like Ripoff Reports, that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection. We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes. We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
