- Report: #1153868
Complaint Review: PetFood Direct - Internet
-
Author Not Confirmed
Why?
PetFood Direct
Internet, USA
Phone:
1-877-PET-FOOD
Web:
www.petfooddirect.com
Categories:
Business Rating:
(0)
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PetFood Direct ZERO Customer Service: Order Not Shipped, Emails Not Answered, Phone Not Picked Up Plymouth Meeting Pennsylvania
ZERO customer service!! Started Auto Ship with PFD, received 1st shipment and ran out of food faster than I expected. I went to their website and clicked the need more food now on the Auto Ship page - from there..hassles!
My order went through but when I checked it the next day there was an error message.
I called PFD and they said there was an issue with my credit card, told me to call the credit card company. Called my CC company and my card was fine.
Called PFD back and somehow they were able to push the order through. A week later, still no confirmation email from PFD and no email that my order shopped.
I checked my account today and the order is still in process (according to the PFD website, that should only take 2 days)
As I mentioned, it has been a week - emailed PFD 3 days ago and sat on hold for 20+ minutes today...no response to the email and they never picked up the phone.
Not sure if I will get that last order - but I know it will be my last. Canceled Auto-Ship and plan to warn others before they place an order with PFD.
