- Report: #1344786
Complaint Review: PHOENIX TRANSPORTATION SERVICES INC. - LAS VEGA Nevada
-
Author Confirmed
Why?
PHOENIX TRANSPORTATION SERVICES INC.
3160 S. VALLEY VIEW BLVD. #205 LAS VEGA, 89102 Nevada, USA
Phone:
(844)305-6153
Web:
http://www.phoenixtransportationservices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PHOENIX TRANSPORTATION SERVICES, INC. Moving Scam -Didnt show up although paying the deposit. LAS VEGA Nevada
Report Attachments
I would like to report PHOENIX TRANSPORTATION SERVICES, INC. as scam.
Company: PHOENIX TRANSPORTATION SERVICES, INC.
WEB: http://www.phoenixtransportationservices.com
PHONE: Erika (844)305-6153 EXT. (702)940-7981 / Mark Samson (702)490-7900
I paid a deposit of $100 in advance (Dec 13) and set an appointment on 19 as moving date but they didn't show up.
I called and texted many times on the day, however, they kept ignoring.
What was weird is that Erica who is the rep said that 17 or 18 would be the best for pickup and we agreed to set the appointment on 18 but the manager, Mark texted me just 2 days before the moving date that the appointment is actually on 19. I was confused.
Also Mark called me on 13 that they could not proceed with my credit card which had no problem and asked my debit card instead to get the money immediately.
I got their estimate but contract sheet. I thought they needed to check my items on the moving date and then would like to have an agreement with signature.
1 Updates & Rebuttals
Phoenix Transportation Services
Las Vegas,Nevada,
USA
Responce to Not picking Customer up, although they made a deposit.
#2UPDATE Employee
Thu, December 29, 2016
Our customer (Akiko) was informed that we had a three day window to pick up her items. She changed the date three different times because she had stated that she needed more time to pack. We were not able to accommodate the last date change so we refunded her $100 deposit and apologized for not being able to hold our truck there any longer. There was a small language barrier and we apologize for any confusion. We did our best and hope that our response explains this situation more accurately. We are a company with the BBB, have no compaints and amazing google reviews. We have never had a problem and wanted to clear up our record.
Mark Samson
General Manager
