- Report: #1415792
Complaint Review: Phonebooth.com -
Reported By:
Timmy -
Brooklyn, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Phonebooth.com
United States
Phone:
(855) 692-6684
Web:
http://www.phonebooth.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Phonebooth.com VOIP internet calling service Deceptive practice Nationwide
I am a technician who was asked by a client to find a business voice messaging system. I trusted the guarantee the company states that I could cancel the service from phonebooth.com at any time if it did meet our needs. The quality was entirely unacceptable from the beginning of our experience. I spent many hours trying to troubleshoot the problem of unacceptable quality, which of course costs my client money. The attitude from their tech support was it either it works or it doesn't. At the point we decided to end the service, the tech support people said we needed to do that online. That was a red flag for me. They taut technology for business but can't handle your account. We went through their hoops for canceling service on March 9th 2017. I thought that was the end of the issue until my client received an invoice statement Dec 6, 2017 I called the number from the website (855) 692-6684, again today the 8th, and spoke to the same person and received the same sort of double-talk about the billing error. I recognize the voice and the manner of speaking from the last time. The conclusion in any context is that this is an untrustworthy service. I feel horrible that I brought my friend and client into this situation. At this point I need to escalate the concern for this issue, so that my client is protected.
