- Report: #976444
Complaint Review: Pimsleur Approach/Stroll Inc billing/shipping - Philadelphia Pennsylvania
Reported By:
mpr -
Reseda, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pimsleur Approach/Stroll Inc billing/shipping
1600 JFK Boulevard 3rd Floor Philadelphia, 19154 Pennsylvania, United States of America
Phone:
877-802-5283
Web:
www.pimsleurapproach.com
Categories:
Business Rating:
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Pimsleur Approach/Stroll Inc billing/shipping Pimsleur Foreign Language-Immersion Studies Bunco @ Pimsler Approach Learning Philadelphia, Pennsylvania
I came across a really engaging web-commercial on a page of an e-zine that I was reading. The kind where as they are talking, it's showing graphics like someone drawing pictures to go with the speech, on a white board. It really draws you in. It explains who Pimsleur is/was, and his unique method of teaching foreign languages. As you can imagine, after 60 minutes (I went back and checked, and it's really that long), although you're paying attention, by the time you get to the sign-up for the course, you're trying to figure out which language you'd like to learn, and what a great deal for $9.99. How they do it for that much, I don't know, but what a deal.
But Na-aaah! Of course after watching the 60 minute infomercial, which is really well done somewhat mesmerizing, and has you thinking about how long it's been since you've seen a bathroom. So you hurry and fill in your name and stuff. You receive the disks, and all it says is that you paid $10, blah, blah, blah.
About a month later, while you're going through your bank statements, you see charges from them for $64 dollars. And a couple of them. You call to straighten it out, and the customer service people are very nice, but you have to talk to collections to get it straightened out. Then you get Satan on the phone, who accuses you of running a scam on them, and won't allow you to speak without interrupting you, and when you ask for her supervisor, she refuses or says no one is available, and as you start getting louder out of exasperation, she hangs up on you. It's your responsibility to read the fine print which says (according to her) that after 30 days, you will be billed 4 payments of $64 dollars (a total of $256).
I sure as hell didn't see anything that stated that, and apparently many others didn't either. And I've been through it twice! Don't ask. The first time they claim they tried billing my account and it didn't go through so they sent me to collection. I received no letters of this, no emails of this, nothing. But something, (I couldn't figure out what it was at the time), overdrew my account racking up $105 in NSF charges.
I live on Disability and certainly don't have the money for that kind of thing. $10, yes and what a great deal, but $256? So I went back and checked and after the 60 minute ad, on the far left hand side of the web page if you scroll down a ways, in faded out small very light gray letters, it says they will keep sending you monthly the "full program" which they bill you 4 payments of $64 each month if you checked something. But I didn't OK anything other then the $10. This is outright fraud on their part. So don't order thinking you're getting something on the cheap, unless you want to spend $256, because this is an outright SCAM.
But Na-aaah! Of course after watching the 60 minute infomercial, which is really well done somewhat mesmerizing, and has you thinking about how long it's been since you've seen a bathroom. So you hurry and fill in your name and stuff. You receive the disks, and all it says is that you paid $10, blah, blah, blah.
About a month later, while you're going through your bank statements, you see charges from them for $64 dollars. And a couple of them. You call to straighten it out, and the customer service people are very nice, but you have to talk to collections to get it straightened out. Then you get Satan on the phone, who accuses you of running a scam on them, and won't allow you to speak without interrupting you, and when you ask for her supervisor, she refuses or says no one is available, and as you start getting louder out of exasperation, she hangs up on you. It's your responsibility to read the fine print which says (according to her) that after 30 days, you will be billed 4 payments of $64 dollars (a total of $256).
I sure as hell didn't see anything that stated that, and apparently many others didn't either. And I've been through it twice! Don't ask. The first time they claim they tried billing my account and it didn't go through so they sent me to collection. I received no letters of this, no emails of this, nothing. But something, (I couldn't figure out what it was at the time), overdrew my account racking up $105 in NSF charges.
I live on Disability and certainly don't have the money for that kind of thing. $10, yes and what a great deal, but $256? So I went back and checked and after the 60 minute ad, on the far left hand side of the web page if you scroll down a ways, in faded out small very light gray letters, it says they will keep sending you monthly the "full program" which they bill you 4 payments of $64 each month if you checked something. But I didn't OK anything other then the $10. This is outright fraud on their part. So don't order thinking you're getting something on the cheap, unless you want to spend $256, because this is an outright SCAM.
