- Report: #314866
Complaint Review: PIXMANIA - PARIS Internet
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Author Confirmed
Why?
PIXMANIA
PIXmania-PRO - Service Client Europe Centrale - 43-47, Avenue De La Grande Armée 75217 Cedex Paris 16 - FRANCE PARIS, Internet, France
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PIXMANIA, PIXMANIA-PRO, FOTOVISTA NOT CONFORM EU REGULATIONS, POOR AFTER SALES SERVICE, ABUSE, RIP-OFF PARIS Internet
On 08 January 2007 I bought 2 TFT 17" MONITORS PROVIEW NX787 at www.pixmania-pro.be. Both items where delivered a week later.
While obliged by Belgian and European law, Pixmania did not deliver the required user manual in our local language (dutch). Despites several reminders, Pixmania did never deliver the manuals and answered that they never will, as the manuals are only available in French.
A year later, one of both monitors broke down. So I contacted pixmania after sales service and received no answer. After some reminders Pixmania finally opened an after sales file and I could send my equipment to Paris for inspection, this while I am living in Brussels.
On 24 January 2008 the return shipment was received by Pixmania-pro as stated by UPS tracking system (trk# 1ZW4F5896897418873). The pixmania-pro after sales record will not be updated prior to 28 january 2008.
Today 5 march 2008, 37 days later, I have no reply whatsoever about my monitor. Contacting the after sales service of Pixmania-pro is like speaking to a wall, no reply.
Pixmania-pro is a disgrace and does not deserve to be trading. They have no respect whatsoever about distance selling regulations, EU/Local laws and good practice.
Pixmania-pro has only one preoccupation, take as much money as rapid as they can out of your pockets. Their after sales service is non-existing or very slow. Pixmania-pro workers do not reply to most of the email (4/5 stayed without any reply) and are most incompetent. They do not care about their business.
If you like a little bit of service, go somewhere else and do not buy at pixmania, pixmania-pro or fotovista (pixmania is part of fotovista group). This company only takes abuse of you and your customers.
Pascal
Tervuren
Belgium
While obliged by Belgian and European law, Pixmania did not deliver the required user manual in our local language (dutch). Despites several reminders, Pixmania did never deliver the manuals and answered that they never will, as the manuals are only available in French.
A year later, one of both monitors broke down. So I contacted pixmania after sales service and received no answer. After some reminders Pixmania finally opened an after sales file and I could send my equipment to Paris for inspection, this while I am living in Brussels.
On 24 January 2008 the return shipment was received by Pixmania-pro as stated by UPS tracking system (trk# 1ZW4F5896897418873). The pixmania-pro after sales record will not be updated prior to 28 january 2008.
Today 5 march 2008, 37 days later, I have no reply whatsoever about my monitor. Contacting the after sales service of Pixmania-pro is like speaking to a wall, no reply.
Pixmania-pro is a disgrace and does not deserve to be trading. They have no respect whatsoever about distance selling regulations, EU/Local laws and good practice.
Pixmania-pro has only one preoccupation, take as much money as rapid as they can out of your pockets. Their after sales service is non-existing or very slow. Pixmania-pro workers do not reply to most of the email (4/5 stayed without any reply) and are most incompetent. They do not care about their business.
If you like a little bit of service, go somewhere else and do not buy at pixmania, pixmania-pro or fotovista (pixmania is part of fotovista group). This company only takes abuse of you and your customers.
Pascal
Tervuren
Belgium
3 Updates & Rebuttals
Pixmania-pro Nl
Paris Cedex,Europe,
France
Our side of this case
#2UPDATE Employee
Tue, October 21, 2008
In this case we have refunded the full LCD monitor after a full year of usage, since we are not able to provide the same monitor as our customer bought. Customer requested on the first day we had the product back in our magazine for a technical check a refund and a refund of the send cost to us- we replied that we had to wait and see the result of the tech check - the product could have been broken by the customer in witch case we will charge the customer with the repair cost After 40 Days we did in fact contact our customers - we have records to proof this in line with what we told him, apparently we use different methods of counting We have decided that instead of refunding 60-80% of the product we will refund it completely but not the sending cost. We would like to add that the sections this particulier customer is talking about our consumer rights and are not applicably to business Of course we are sorry that this customer feels 'ripped off' but this report was already made before we even closed the case. - this is a statement of an employee of fotovista - this statement is not made by or approved by fotovista and no rights can be applied based on this statement
Pascal
Tervuren,Europe,
Belgium
UPDATE
#3Author of original report
Thu, September 18, 2008
After more then 5 months, about 30 emails and an official complaint, they reimbursed the paid amount. What a hassle to get my money back. If you want (a little bit of) service, stay away from Pixmania and Pixmania-proand shop somewhere else, it can't be worse.
Pascal
Tervuren,Europe,
Belgium
3 month's later still no repair or payback from PIXMANIA
#4Author of original report
Tue, April 29, 2008
3 month's after gaurentee request, still no repair or payback from PIXMANIA Today, more then 3 months after I send my broken equipment to Pixmania, Im still waiting the repair or reimbursement. On the 28 of March, I received an e-mail explaining they would chargeback the money to my credit card. One month later, no chargeback was done. Once more this company showed how unprofessional they are and how much they are into the rip-off business. The service level and after sales service of this company is way below an acceptable rate.
