- Report: #553030
Complaint Review: Platinum Protection & Monitronics - Provo Utah
Reported By:
Jen in Jessup, MD -
Jessup, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Platinum Protection & Monitronics
Provo, Utah, United States of America
Phone:
1-888-507-7683
Web:
www.platinumprotection.com
Categories:
Business Rating:
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Platinum Protection & Monitronics disabled on limited income taken advantage of Provo, Utah
First let me say that I am permanently disabled with a serious back injury and suffer constant chronic pain, and because of the nature of medications I take my cognitive skills are lacking. Because of the medications I have to take for pain I had been researching video surveillance systems online so I could see if anyone was around my house. On August 28, 2009, Aaron Ross from Platinum came knocking on my door with his sales pitch about their security system. I explained to him that I was interested in a video/camera system for the front and back of the house, he not only understood what I was looking for and said that would be provided, but they were currently waiting on the updated cameras sometime in the next month and they would be installed then. I also told him that I did not have a landline available only broadband, and he said it would work fine.
I never did use the system because I couldn't remember the code and I was waiting for the cameras. Because of a major setback in my health I was not able to contact Platinum until November 4, 2009 about when I could expect the cameras. I spoke to Deuce who advised that they were not yet in but were expected the end of the month. I called again the end of the month and spoke with a nice young lady whose name I can not recall who told me that I wasn't supposed to be getting any cameras. I told her about my conversation with Aaron Ross the salesman specifically about the cameras and she said she would contact him to see what he had to say and would get back to me. It is now January 12, 2010 and I've heard from no one. But have no fear I am continuing to get billed $47.69 every month from my checking account by Monitronics.
I've recently learned that this system wouldn't work in my home anyway since I had no landline. I still have not ever activated it. I did have an attorney I used to work for read all the contracts and materials for me and was told basically I was screwed. I signed a 5 year contract and whether I used it or not would probably have to continue to pay for it. And nowhere are cameras even mentioned.
So to Aaron Ross and Platinum Protection I hope you are happy that you have taken advantage of a disabled woman living on $1,500 a month in Social Security Disabilty benefits only and paying for a system that is useless to me and not at all what I wanted or needed.
I will post this same information on ever forum/website/blog I can find. Meanwhile I'll have a friend remove the equipment and yard sign as well. I surely don't want anyone coming to my home thinking I would use Platinum Protection.
