- Report: #491412
Complaint Review: Players Vacation Club EClubUSA My Computer Club PVC Corp. - san diego California
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Author Confirmed
Why?
Players Vacation Club EClubUSA My Computer Club PVC Corp.
501 broadway plaza a suite 321 san diego, 92101 California, United States of America
Phone:
877-532-28
Web:
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Players Vacation Club ,EClubUSA ,My Computer Club ,PVC Corp. Took money out of my checking account twice without my knowledge san diego, California
September 2008 they took 45 dollars out of my checking account 30 days later they took another 45 dollars out I called them after the first 45 dollars was taken out of my checking account They said OK I would be done
But here again in September 2009 they did it again This is the third time my account has gone negative They would not tell me how I was signed up or how they got my account information
this has cost me about hundred dollars in fees over the last year
1 Updates & Rebuttals
Corey
san diego,California,
U.S.A.
Reply
#2UPDATE Employee
Tue, October 20, 2009
Michael joined our membership in 2007, online. He did call us in 2008 as he stated. On septemeber 12th to be exact. He spoke with a representative regarding the renewal and his membership fees. He asked her to reiterate his benefits with the program. The representative did and also provided him with his member number and password so he could visit the website and review. We never received a phone call from him until Septemeber of this year, again 30 days after his renewal. This time he spoke to a different representative and proceeded to cancel his services with us. He was provided a cancellation number for his records and explained when he would be receiving his refund.
The point of the reply is that if he had canceled as stated the previous year, he would have been canceled and given a verification number. More importantly he would have been sent a refund as per our terms and would have expected a refund. I imagine that he probably would have called us if he never received the refund also, but no refund was ever sent and that is because there was never a cancellation. Perhaps he had thought he canceled or even meant to, but he never did. Regardless, his refund has been sent already and the membership is now canceled, he will not be billed by us again unless he rejoins.
Thanks
Corey Gautereaux
Manager
877-532-2800 9am-5pm PST
