Complaint Review: Players Vacation Club - San Diego California

You are using someones personal data on the internet to look things up? this is a classic case of you being able to rip this person off, the reason I am so interested in this is my mother has noticed that part of the reason who account is continuously over drawn is because a fake check(yes fake, the signature on the check is not hers, nor does she know anything about this company let alone she does not have the internet to sign up for this.

 As for being the owner of the business, coming off the way you do makes people realize that it would not be a very professional business, there is not excuse for stealing other peoples information, if you excuse yourself for this when there are several people complaining about your company let alone you are on this website you should be terminated, you ARE frauding my mother, she is CANNOT afford your company, nor does she have any idea who you are or what you do.

If the person making a complaint provides their name and accurate city I can research that in my database and look at the customer service reps. notation to try and match up the information. It's actually pretty easy. None of which would even be necessary if people would pick up the phone and use the number listed on the charge. We probably put it there for a reason. It is really funny that 90% of the few complaints we have had over the 14 years of busines don't ever call into to us to find out why we billed them or if we would refund them. Perhaps they know exactly how they joined and why they are billed but calling us maybe wont help them with their bank fees so they think its better for them to just file a dispute at the bank and deny it to the teeth. I just wish consumers would take more responsibility for they do on line.

It is interesting that details are appearing here on how the customer behaved during one phone call, how the customer did in fact get his/ her money back- etc. When Rip-Off report does not even ask for any of the information (such as name, street address, phone number, or bank information) that would make finding this information POSSIBLE. 

This company also took money from my bank account without permission. I have filed with my bank and they are changing my account number for me- thanks in large part to ripoff reports record of account hacking by this company.

Our records indicate that the consumer above had joined our membership online a few months before he contacted us. All of the information in our database was accurate information for him. Per our terms we refund any member that chooses to cancel the service via check by mail 14-21 days from cancellation. The consumer stated to our representative during the call that he already filed a dispute of the charges with his bank. At that point we had to cancel the account "no refund due". This is because the bank will do little to actually research the signup now a days and will automatically revoke the payment from us and return the money back to the consumer electronically, authorized or not. We have to prevent double refunds from happening, we are not trying to keep his money. If the bank can verify for us that a dispute was canceled or did not actually happen then we can still refund him, we have already left him a message to discuss with us. The BBB complaint that was mentioned took place before the consumer ever even contacted our customer service department. We do not try and make it difficult for people to get refunds we just have to protect ourselves from giving double refunds, that's all. We place our contact information next to our charges so they can call us if they have any questions or discrepencies. Corey Manager

Our records indicate that the consumer above had joined our membership online a few months before he contacted us. All of the information in our database was accurate information for him. Per our terms we refund any member that chooses to cancel the service via check by mail 14-21 days from cancellation. The consumer stated to our representative during the call that he already filed a dispute of the charges with his bank. At that point we had to cancel the account "no refund due". This is because the bank will do little to actually research the signup now a days and will automatically revoke the payment from us and return the money back to the consumer electronically, authorized or not. We have to prevent double refunds from happening, we are not trying to keep his money. If the bank can verify for us that a dispute was canceled or did not actually happen then we can still refund him, we have already left him a message to discuss with us. The BBB complaint that was mentioned took place before the consumer ever even contacted our customer service department. We do not try and make it difficult for people to get refunds we just have to protect ourselves from giving double refunds, that's all. We place our contact information next to our charges so they can call us if they have any questions or discrepencies. Corey Manager

Our records indicate that the consumer above had joined our membership online a few months before he contacted us. All of the information in our database was accurate information for him. Per our terms we refund any member that chooses to cancel the service via check by mail 14-21 days from cancellation. The consumer stated to our representative during the call that he already filed a dispute of the charges with his bank. At that point we had to cancel the account "no refund due". This is because the bank will do little to actually research the signup now a days and will automatically revoke the payment from us and return the money back to the consumer electronically, authorized or not. We have to prevent double refunds from happening, we are not trying to keep his money. If the bank can verify for us that a dispute was canceled or did not actually happen then we can still refund him, we have already left him a message to discuss with us. The BBB complaint that was mentioned took place before the consumer ever even contacted our customer service department. We do not try and make it difficult for people to get refunds we just have to protect ourselves from giving double refunds, that's all. We place our contact information next to our charges so they can call us if they have any questions or discrepencies. Corey Manager

Our records indicate that the consumer above had joined our membership online a few months before he contacted us. All of the information in our database was accurate information for him. Per our terms we refund any member that chooses to cancel the service via check by mail 14-21 days from cancellation. The consumer stated to our representative during the call that he already filed a dispute of the charges with his bank. At that point we had to cancel the account "no refund due". This is because the bank will do little to actually research the signup now a days and will automatically revoke the payment from us and return the money back to the consumer electronically, authorized or not. We have to prevent double refunds from happening, we are not trying to keep his money. If the bank can verify for us that a dispute was canceled or did not actually happen then we can still refund him, we have already left him a message to discuss with us. The BBB complaint that was mentioned took place before the consumer ever even contacted our customer service department. We do not try and make it difficult for people to get refunds we just have to protect ourselves from giving double refunds, that's all. We place our contact information next to our charges so they can call us if they have any questions or discrepencies. Corey Manager