- Report: #1387002
Complaint Review: Polygroup summer waves pool - Nationwide
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Author Confirmed
Why?
Polygroup summer waves pool
Nationwide, USA
Phone:
18889190070
Web:
Polygroup.com
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Polygroup summer waves pool Bought a 14 x 48 metal frame pool in June 2017 Nationwide
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Bought a Polygroup summer waves pool on June 23 2017. Got the pool home to find out the canister that holds the motor was defective and leaking. Called Polygroup to have a replacement sent the first one was lost transport. Called after 5 days and they had to resend a new canister so waited 2 weeks for the part. A week after the motor went out on the pool had to call again to ask for a motor. Took 4 days for the new motor to arrive and to find out that I never received a tracking number from customer service. With all the waiting it took the pool turned green so we had to get chemicals to treat the pool. Now the second motor is not working and according to customer service we should only be running the motor for 3 hours in the morning and three at night. Now the motor is hot and customer service says it's not their problem. New motor.
