Loren
Liverpool,#2Consumer Comment
Mon, January 07, 2013
I as well have purchased the Posture beauty mattress and box spring set. It was a wonderful set for the first year! I did as I was told I flipped it from top to bottom and front to back! And the coils in the mattress still were bending! Causing the mattress to give a deep sag in the middle!! I work all day to go to sleep in a bed I payed $1,300 for to wake up all night long due to my back hurting! I called the company for them to tell me the 20 YEAR warranty stitched on my mattress is a limited warranty and its up to the dealer to replace my set!
So could someone please explain to me the point of taking the time to stitch a vary large patch on my mattress that states a 20 year warranty if its not a warranty at all and just for looks!! I do not have the money to go right out to the store and buy my self a new one nor should I have to! I now have to see a back Dr on a regular bases and still have no money to by myself a new set!! So yes I think this company ripped me off!! Sham on you for falsely advertising your products and taking the the money of a single widowed military mom!! Sincerely Loren Jan 7th 2013
Ken
Dallas,#3Consumer Comment
Fri, April 27, 2007
We bought a Posture Beauty "Ultra Premium Collection" and have absolutely loved it. We got it from a dealer that has been in business about 40 years. If you want more info, please feel free to contact me.
Morgan
Edmonton,#4Consumer Suggestion
Sun, December 28, 2003
I am a manger of a furniture store in Alberta, Canada and I would like to respond to the report about Posture Beauty. With mattresses, like electronics there are two types of warranties, prorated and non-prorated. The difference is this, with prorated warranties (or guarantees) you will need to cover costs, such as shipping or just some certain percentage for a replacement. (It varies depending on how long you've owned it) And no, they do not offer anything for you to use while it is being repaired. This is standard practice for this type of warranty, they were not trying to rip you off. The non-prorated warranties are simply fixed or replaced free of charge. This is the type of warranty you want. Your salesperson definately should have let you know the difference, but it is also important as a consumer to ask questions about what you are purchasing and what exactly the coverage is. Don't be afraid to ask questions before you buy, furniture and mattresses are a large purchase and you need to know what you're getting into. It's an expensive mistake but I guess now you know for next time.
Andria
Universal City,#5Author of original report
Sat, October 18, 2003
I am the original poster on this company. Just happend to be looking around her a VERY long time later. In response to the rebuttal posted by Angela, yes, we flipped and rotated the mattress regularly - at least once a month...and when we did, we would get about a night of decent sleep on it, and be back to back aches again. Yes, the original retailer was a crook, however, on the manufacturer's warranty, which is sewn onto the mattress, it clearly states to contact them if you can not resolve your problem thru the retailer. We did that....only to find out we would have had to pay a shipper to ship this mattress to/from Dallas to get it "repaired". A decent manufacturer would have done what they could to help us arrange shipment thru another local dealer or SOMETHING. Not just tell us they would honor their warranty if we figure out how to get it to them. They made their money, and they don't care. Needless to say, that mattress set ended up at the Goodwill, and we bought a new, $1200 Sealy set that we are MORE then satisfied with. We had originally purchased a Restonic, but it started sinking after about a month so the retailer gladly replaced it with a set of our choosing (the Sealy set). It's over and done with and we have learned a lesson.
Angela
Miami,#6UPDATE Employee
Wed, March 19, 2003
my comment is that whomever tnis customer bought the mattress from is the one that should be on the rip off report not posture beauty. when any one sells a mattress, unless their just trying to "take your money and run" we not only tell them about the warranty and how to take care of the mattress, but also if they have any problems to please not hesitate to call me and I will do anything I can to help. I am very sorry she got conned by someone that didnt have a very good reputation but you cant blame the company for your own mistakes. I would also like to know if she was ever told to flip the mattress.