- Report: #717758
Complaint Review: prado e-cigarettes - scottsdale, arizona Internet
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Author Confirmed
Why?
prado e-cigarettes
scottsdale, arizona, Internet, United States of America
Phone:
1-877-647-3735
Web:
smokefreely.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
prado e-cigarettes did not provide terms and conditions,automatically set up 2 accounts, in 3 weeks took $599.80 scottsdale, Arizona Internet
march 6,2011-paid $12.95 for the trial program of the prado electric cigarettes. no where could i find a copy of terms and conditions,nothing said about recurring charges.
unknown to me, they had already started draining my account. they set up 2 accounts(i only ordered 1),, so in three weeks time they cleaned me of $599.80. the only thing that i ever received was contents of 2 e-cigs and 10 cartridges. again, no terms, etc. also, i was unaware of a 14 day trial limit.
i called their customer support and wanted to return, at which time they said i had exceeded the trial period, then and only then did i learn of a 14 day trial period.again, i called their customer support and got indignant with the person that i was trying to understand.
after a long and heated conversation, i wound up getting my rma numbers for BOTH accounts. after many threats of class action and attorney-- guess what? last week, i was shocked to find that half of the money had been returned to my account. i'm not stopping until i get it all back. i also sent a hand written letter to the super and taped it to the box that i returned. i think that was more help than anything.
for those who can't find the address it is as follows:14301 n. 87th street
scottsdale, arizona
i don't have the zip. good luck!!!
unknown to me, they had already started draining my account. they set up 2 accounts(i only ordered 1),, so in three weeks time they cleaned me of $599.80. the only thing that i ever received was contents of 2 e-cigs and 10 cartridges. again, no terms, etc. also, i was unaware of a 14 day trial limit.
i called their customer support and wanted to return, at which time they said i had exceeded the trial period, then and only then did i learn of a 14 day trial period.again, i called their customer support and got indignant with the person that i was trying to understand.
after a long and heated conversation, i wound up getting my rma numbers for BOTH accounts. after many threats of class action and attorney-- guess what? last week, i was shocked to find that half of the money had been returned to my account. i'm not stopping until i get it all back. i also sent a hand written letter to the super and taped it to the box that i returned. i think that was more help than anything.
for those who can't find the address it is as follows:14301 n. 87th street
scottsdale, arizona
i don't have the zip. good luck!!!
