I booked a hotel reservation on line through precisionreservations.com. They made the reservation with the hotel but they never paid for it. Of course they charged my credit card. When I called the credit card company, all they could do was dispute the charge.
When I "chatted" with two different clerks from precisionrewards.com on line they said that there was nothing they could do since they use an intemediary company in NY. They were unwilling to do anything.