Nancy
Romney,#2Consumer Comment
Mon, May 24, 2010
I received my US Cellular bill today and noted a $9.99 charge for Predicto Mobile text messaging. As I do not use text messaging service I immediately called US Cellular. A nice customer service representative informed me that this is type of company that resembles the "game shows" on TV where you can text your answers to. He said that my cell phone number would have been used to sign up for such a service. I informed him that I do not use text messaging nor did I sign up for such a service. He said I could text STOP back to the # or call the 800 #. I wanted to talk to a person, so I called the 800#. Lady with a thick foreign accent came on and I explained that this charge showed up on my US Cellular bill and that I did not subscribe to this service. She ARGUED with me that I must have. I informed her that no I did not, and to unsubscribe me. She finally relented and said she would do so. I questioned the $9.99 charge, would it be taken off my bill? No, she informed me, they did not refund for the initial charges. I politely informed her that I was not paying this charge and had no intention of paying for this charge since it was obviously a scam. She went back into arguing mode and I promptly hung up. There definitely needs to be a law suit filed with the FCC on this scamming company.
Nancy
Romney, WV