- Report: #354393
Complaint Review: Premier Bathrooms Inc. - Daytona Beach Florida
-
Author Confirmed
Why?
Premier Bathrooms Inc.
2330 A Nova Rd Daytona Beach, 32119 Florida, U.S.A.
Phone:
386-761-1830
Web:
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Premier Bathrooms, Inc. Premier Bathrooms Fraud Operation Bilks The Eldery Daytona Beach Florida
I have been ripped off by Premier Bathrooms, Inc.
My 78 year old Mother had just come home from a rehabilitation center where she was treated for a fractured pelvis after a fall she had.
Since it's hard for her to walk let alone get into a traditional bathtub I decided to get her a Premier Bathtub, the brand Ed McMahon advertises on TV.
The Premier Bathrooms sales person came to our home and I purchased the "Easy Bathe" tub, gave him a $4,998 down payment on the $15,000 tub and signed the contract.
A few days later I received a call from Premier Bathrooms, Inc. stating that the "Easy Bathe" tub I purchased was not appropriate for my Mother (they said she was too large to fit in the tub) and recommended that we choose another tub. He said he was going to overnight be the specs on the new tub.
Well, the "Easy Bathe" is the only tub I wanted because it was the only attractive, non-institutional looking tub they had. When I called to cancel the order I was ignored and then treated terribly. Below is a time line of events and specific names and contact numbers of the people I've been dealing with.
2/25 SALESPERSON RICHARD GONZALES (CELL: 847-809-9098) COMES TO HOME. $15,000 "EASY BATHE" TUB PURCHASED. DOWN PAYMENT OF $4,998 PAID VIA MASTER CARD. SALES PERSON TAKES DIGITAL PICTURE OF ME STATING IT"S COMPANY POLICY. CONTRACT AGREEMENT SIGNED.
2/28 JASON HELKA (PREMIER BATHROOM REGIONAL INSTILLATION MANAGER 734-591-2396) CALLS. STATES THAT BASED ON MY PICTURE THAT THE SALESPERSON TOOK ON THE DAY OF TUB PURCHASE; I AM TOO LARGE TO COMFORTABLY FIT IN TUB. UPON LEARNING THE TUB WAS NOT FOR ME BUT FOR MY MOTHER WHO IS EVEN LARGER THAN ME, JASON HELKA RECOMMENDS AN ALTERNATIVE "BOSTON" TUB THAT IS NOT PICTURED IN THEIR CATALOG OR ON THEIR WEB SITE. STATES THAT HE WILL OVERNIGHT ME "BOSTON" TUB SPECS.
3/1 PUT CALL IN TO PREMIER BATHROOMS AT 630-941-1203. SPOKE TO SAMANTHA. CANCELED ORDER, REQUESTED FULL REFUND. SAMANTHA ADVISES THAT SOMEONE WILL GET BACK TO ME.
3/4 TO 3/6 CALLED PREMIER BATHROOMS AT 630-941-1203 ON MARCH 4,5,6. LEFT MESSAGES STATING THAT I NEED AN IMMEDIATE REFUND. NO CALLS WERE RETURNED.
3/6 CALLED PREMIER BATHROOMS CORPORATE HEADQUARTERS AT 386-761-1830. SPOKE TO ANN (EX. 304). ANN STATED SHE WOULD TAKE THE ISSUE UP WITH THE PRESIDENT OF THE COMPANY AND GET BACK TO ME.
3/6 MR. MESKINO (630-941-1203 ) FROM PREMIER BATHROOMS IN ELMHURST, IL CALLS AND STATES HE WILL SOLVE THE ISSUE. I STATE NOTHING NEEDS TO BE SOLVED AND THAT I DONT WANT ANOTHER TUB, I WANT A REFUND. MR. MESKINO THEN STATES I CAN HAVE THE "EASY BATHE" TUB.
I REMIND HIM OF JASON HELKA'S CONCERN THAT THE TUB WOULD NOT WORK AND ALSO STATE THAT I HAVE LOST ALL CONFIDENCE IN THE COMPANY AND WANT A REFUND.
MR. MESKINO BECOMES VERY AGITATED, RAISES HIS VOICE AND BEGINS SPEAKING IN THE MANIC TONES OF A GRIFTER STATING THAT HE DOESN'T THINK I'M GOING TO GET A REFUND. ATTEMPTS TO INTIMIDATE AND TAUNT ME BY STATING I'LL HAVE TO SPEND EVEN MORE MONEY HIRING AN ATTORNEY. THANKS ME REPEATEDLY IN A MOCKING TONE UNTIL I TERMINATE THE CALL.
Premier Bathrooms has since refunded me $3,000. They state they are keeping $2,000 to cover sales and administrative fees! I HAVE NO PRODUCT FROM THIS COMPANY AND THEY STILL WANT TO KEEP $2,000 of my hard earned money. The smarmy people at Premier Bathrooms are nothing but crooks who bilk the elderly.
Michael2424
Park Ridge, Illinois
U.S.A.
My 78 year old Mother had just come home from a rehabilitation center where she was treated for a fractured pelvis after a fall she had.
Since it's hard for her to walk let alone get into a traditional bathtub I decided to get her a Premier Bathtub, the brand Ed McMahon advertises on TV.
The Premier Bathrooms sales person came to our home and I purchased the "Easy Bathe" tub, gave him a $4,998 down payment on the $15,000 tub and signed the contract.
A few days later I received a call from Premier Bathrooms, Inc. stating that the "Easy Bathe" tub I purchased was not appropriate for my Mother (they said she was too large to fit in the tub) and recommended that we choose another tub. He said he was going to overnight be the specs on the new tub.
Well, the "Easy Bathe" is the only tub I wanted because it was the only attractive, non-institutional looking tub they had. When I called to cancel the order I was ignored and then treated terribly. Below is a time line of events and specific names and contact numbers of the people I've been dealing with.
2/25 SALESPERSON RICHARD GONZALES (CELL: 847-809-9098) COMES TO HOME. $15,000 "EASY BATHE" TUB PURCHASED. DOWN PAYMENT OF $4,998 PAID VIA MASTER CARD. SALES PERSON TAKES DIGITAL PICTURE OF ME STATING IT"S COMPANY POLICY. CONTRACT AGREEMENT SIGNED.
2/28 JASON HELKA (PREMIER BATHROOM REGIONAL INSTILLATION MANAGER 734-591-2396) CALLS. STATES THAT BASED ON MY PICTURE THAT THE SALESPERSON TOOK ON THE DAY OF TUB PURCHASE; I AM TOO LARGE TO COMFORTABLY FIT IN TUB. UPON LEARNING THE TUB WAS NOT FOR ME BUT FOR MY MOTHER WHO IS EVEN LARGER THAN ME, JASON HELKA RECOMMENDS AN ALTERNATIVE "BOSTON" TUB THAT IS NOT PICTURED IN THEIR CATALOG OR ON THEIR WEB SITE. STATES THAT HE WILL OVERNIGHT ME "BOSTON" TUB SPECS.
3/1 PUT CALL IN TO PREMIER BATHROOMS AT 630-941-1203. SPOKE TO SAMANTHA. CANCELED ORDER, REQUESTED FULL REFUND. SAMANTHA ADVISES THAT SOMEONE WILL GET BACK TO ME.
3/4 TO 3/6 CALLED PREMIER BATHROOMS AT 630-941-1203 ON MARCH 4,5,6. LEFT MESSAGES STATING THAT I NEED AN IMMEDIATE REFUND. NO CALLS WERE RETURNED.
3/6 CALLED PREMIER BATHROOMS CORPORATE HEADQUARTERS AT 386-761-1830. SPOKE TO ANN (EX. 304). ANN STATED SHE WOULD TAKE THE ISSUE UP WITH THE PRESIDENT OF THE COMPANY AND GET BACK TO ME.
3/6 MR. MESKINO (630-941-1203 ) FROM PREMIER BATHROOMS IN ELMHURST, IL CALLS AND STATES HE WILL SOLVE THE ISSUE. I STATE NOTHING NEEDS TO BE SOLVED AND THAT I DONT WANT ANOTHER TUB, I WANT A REFUND. MR. MESKINO THEN STATES I CAN HAVE THE "EASY BATHE" TUB.
I REMIND HIM OF JASON HELKA'S CONCERN THAT THE TUB WOULD NOT WORK AND ALSO STATE THAT I HAVE LOST ALL CONFIDENCE IN THE COMPANY AND WANT A REFUND.
MR. MESKINO BECOMES VERY AGITATED, RAISES HIS VOICE AND BEGINS SPEAKING IN THE MANIC TONES OF A GRIFTER STATING THAT HE DOESN'T THINK I'M GOING TO GET A REFUND. ATTEMPTS TO INTIMIDATE AND TAUNT ME BY STATING I'LL HAVE TO SPEND EVEN MORE MONEY HIRING AN ATTORNEY. THANKS ME REPEATEDLY IN A MOCKING TONE UNTIL I TERMINATE THE CALL.
Premier Bathrooms has since refunded me $3,000. They state they are keeping $2,000 to cover sales and administrative fees! I HAVE NO PRODUCT FROM THIS COMPANY AND THEY STILL WANT TO KEEP $2,000 of my hard earned money. The smarmy people at Premier Bathrooms are nothing but crooks who bilk the elderly.
Michael2424
Park Ridge, Illinois
U.S.A.
4 Updates & Rebuttals
Michael2424
Park Ridge,Illinois,
U.S.A.
Don't Even Think About It
#2Author of original report
Thu, July 08, 2010
By the way, I had six security cameras installed on the exterior of my home, so don't even dream of any "revenge" against my elderly mother, which I'm sure you are capable of, Premiere Bathrooms, Inc.
Shame on you, Melissa Allman (and "Ann").
Sincerely,
Michael Roman
Park Ridge, Illinois
Michael2424
Park Ridge,Illinois,
U.S.A.
Not True
#3Author of original report
Thu, July 08, 2010
Re-read my original post people. I stand by what I wrote. Premier Bathrooms refunded only $3,000 after their bate and switch, which they called an "upgrade" and informed me that I'd have a $2,000 credit with their company. After how horribly I was treated who would want a credit for future product? I finally received a refund via Bank Of America Fraud Protection -- NOT from Premier Bathrooms. Whether they had to pay out to Bank Of America is none of my concerne. Avoid this company at all costs.
Google "Premier Bathrooms Parkinson's" - we were not their only victims.
Melissa allman
South Daytona,Florida,
U.S.A.
Response of Premier Baths
#4UPDATE Employee
Wed, July 07, 2010
I am writing on behalf of Premier Care in Bathing (Premier) with regard to this complaint posted on your web-site.
This customer purchased a Premier walk-in-bathtub on February 25, 2008. On February 28, 2008, the Regional Installation Manager for that area contacted the customer and offered to upgrade the size of the unit at no additional cost. Premier made this offer to ensure that the purchased unit was a comfortable fit for the customer and his mother.
Subsequently, the customer verbally cancelled his contract. The cancellation occurred after the three day rescission period had expired. Additionally, prior to the cancellation, the customer requested the bathtub to be installed as quick as possible: due to the fact that his mother was coming home from a recent hospital stayl. Pursuant to the terms of the contract:
You may cancel this transaction, without obligation, within three (3) business days from the date this Agreement was signed. However, you may not cancel if you have requested the seller to provide goods or services with delay because of an emergency.
Despite the tardiness of this customers cancellation and the request from him to expedite the order, Premier refunded the majority of the initial deposit of $4,998.33. Premier incurred expenses in fulfilling its contractual obligation to this customer. Premier has at all times proceeded in a good faith effort to provide out customer with the best possible product for his needs as well as address all of his concerns.
Premier has fulfilled its contractual obligation to this customer.
Sincerely,
Melissa Allman
Corporate Legal Coordinator
North America
Pdj
Columbus,Ohio,
U.S.A.
Dispute with Credit Card Company
#5Consumer Comment
Thu, December 10, 2009
Dispute the full transaction amount with your credit card company. If the dispute cannot be resolved, the credit card company will remove the charge made on your credit card.
